We’re here to look after our young flyers, which is why we provide assistance for Unaccompanied Minors and Young Persons Travelling Alone. Please refer to the table below for more information.
If you have made a booking for an Unaccompanied Minor, please download the Unaccompanied Minor form prior to arriving at the airport.
|Overview||Unaccompanied Minor||Young Person Travelling Alone|
|Eligibility||May only be booked on Domestic or International Short Haul flights operated by Virgin Australia. Cannot be booked on connecting flights.|| |
May be booked on all Virgin Australia flights including connecting flights.
|Your child's journey||Your child will be escorted to the aircraft by Ground Crew, supervised on board the aircraft by Cabin Crew and then released into the care of the person nominated on the Unaccompanied Minor form.|| |
Your child will only be supervised in the event of a flight disruption.
|Age of passenger||5-11 years old - Must be booked as an |
12-15 years old - Optional to be booked as an Unaccompanied Minor or an adult
12-17 years old - Optional to be booked as a
For Domestic flights: An Unaccompanied Minor fee of $55 will apply.
For International flights: An Unaccompanied Minor fee will apply depending on port of departure, as listed below.
|Unaccompanied Minor||Young Person Travelling Alone|
| || |
Unfortunately, bookings cannot be made online. To make a booking, please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. View contact numbers outside of Australia.
|Proof of age - this may be in the form of a birth certificate, birth extract or passport. |
Unaccompanied Minor form – to be completed and presented at the check-in counter.
Unaccompanied Minor Form
Please complete this form for each Unaccompanied Minor travelling and present at the check-in counter. This form must be signed by the child’s Parent/Legal Guardian, which must match the details recorded in the booking.
Photo identification is required from the person escorting the child on departure. Online check-in is not available for Unaccompanied Minor bookings, so please leave enough time to check-in, clear security and get settled at the departure gate. We recommend being at check-in at least 1 hour before departure for Domestic flights and 2 hours for International flights.
Unaccompanied Minors travelling in Business Class will be able to check-in using the Priority Check-in desks. On Domestic Business Class flights, Unaccompanied Minors will also be offered lounge access if available at the departing airport, along with one guest who must be the nominated person escorting the child on departure.
The person escorting the child on departure must remain at the airport until the flight has departed and is in the air.
For Domestic flights: The Unaccompanied Minor can be escorted to the departure gate.
For International flights: Ground staff will escort the Unaccompanied Minor through security and to the departure gate for handover to cabin crew.
We try to seat Unaccompanied Minors together near the Cabin Crew work areas. We also aim to seat Unaccompanied Minors next to a vacant seat, however this will be determined on the day of travel.
There is a variety of in-flight entertainment options, as well as a range of food and drink choices available for purchase from the Onboard Menu. Only credit or debit cards are accepted for in-flight purchases.
Unaccompanied Minors will be escorted to the arrivals area by Ground Crew. For international flights, this includes assistance through Customs, Immigration and baggage collection.
Photo identification is required from the person meeting the child on arrival. This must be identical to the name on the Unaccompanied Minor form. If photo identification is not available, then three other forms of identification must be provided (e.g. Medicare Card, credit card, debit card).
If the Unaccompanied Minor is not collected, at the destination, attempts will be made to contact the person designated to meet the child at arrival, the person who escorted the child at departure or the child’s Parent/Legal Guardian. If this attempt is unsuccessful, the Police will be contacted for the safety and welfare of the child.
No additional assistance is provided, except in the event of a flight disruption. If your child’s flight is cancelled, our Cabin Crew and Ground Crew will know to keep an eye out and provide supervision at the diversion port.
We will do our best to accommodate them on another flight to their destination and if this is not possible, we will:
To ensure your child is assisted in the event of a flight disruption, please make a booking for Specific Assistance.