Change and Cancellation Fees

Australia to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD200 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in O class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to Travel Bank

If you are travelling in R class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Hawaii

Premium Saver is not available on this route

Australia to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD50 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD50 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Singapore (Operated by EY)

Premium Saver is not available on this route

Australia to Singapore (Operated by SQ)

Premium Saver is not available on this route

Australia to Europe, via Singapore

Premium Saver is not available on this route

Australia to South East Asia, via Singapore

Premium Saver is not available on this route

Australia to North Asia, via Singapore

Premium Saver is not available on this route

Australia to South Asian Sub Continent, via Singapore

Premium Saver is not available on this route

Australia to Asia, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Africa, via Singapore

Premium Saver is not available on this route

Australia to Africa, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Hong Kong (Virgin Atlantic direct)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.