Change and Cancellation Fees

Australia to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

No Fee and any residual refunded to original form of payment

Permitted after departure:

No Fee and any residual refunded to original form of payment

No-Show:

Not applicable - (ticket can be cancelled at any time before or after schedule departure time for no fee

Australia to Hawaii

Premium Saver is not available on this route

Australia to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

No Fee and any residual refunded to original form of payment

Permitted after departure:

No Fee and any residual refunded to original form of payment

No-Show:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Australia to Singapore (Operated by EY)

Premium Saver is not available on this route

Australia to Singapore (Operated by SQ)

Premium Saver is not available on this route

Australia to Europe, via Singapore

Premium Saver is not available on this route

Australia to South East Asia, via Singapore

Premium Saver is not available on this route

Australia to North Asia, via Singapore

Premium Saver is not available on this route

Australia to South Asian Sub Continent, via Singapore

Premium Saver is not available on this route

Australia to Asia, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

Permitted after departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD120 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Africa, via Singapore

Premium Saver is not available on this route

Australia to Africa, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

Permitted after departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD120 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Hong Kong (Virgin Atlantic direct)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation Fee AUD120 plus No-Show Fee AUD120.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.