Change and Cancellation Fees

Australia to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

No Fee and any residual refunded to original form of payment

Permitted after departure:

No Fee and any residual refunded to original form of payment

No-Show:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Australia to Hawaii

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

No Fee and any residual refunded to original form of payment

Permitted after departure:

No Fee and any residual refunded to original form of payment

No-Show:

N/A (ticket can be cancelled at any time before or after schedule departure time for no fee)

Australia to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

If you are travelling in C class the following applies:

  • Up to 24hrs before scheduled departure time
  • 34% of fare paid and any residual refunded to original form of payment.

If you are travelling in J class the following applies:

  • No fee and any residual refunded to original form of payment

No-Show:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Singapore (Operated by EY)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Singapore (Operated by SQ)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Europe, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to South East Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to North Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to South Asian Sub Continent, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Asia, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Africa, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Africa, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Australia to Hong Kong (Virgin Atlantic direct)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.