Contact Us

For more information and assistance on how to use your Virgin Australia corporate, government or industry lounge scheme, please contact the Virgin Australia Lounge team on 1300 287 202, during business hours Monday to Friday, or email .


At Virgin Australia we pride ourselves in delivering the highest standard of service, and value your feedback. Please contact our Guest Relations department with any compliments or complaints using our Feedback Form.

Postal Address:

Guest Relations
Virgin Australia Airlines
PO Box 1034
Spring Hill QLD 4004

General Terms and Conditions

View the Virgin Australia Lounge General Terms and Conditions

The Virgin Australia Lounge Rules

View the Virgin Australia Lounge Rules

My Account

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