For any reservation enquiries, please use our Reservation/General Enquiries Form.
 
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As a result of COVID-19, our Guest Contact Centre is operating reduced hours and our Reservations Inbox is experiencing high levels of enquiries. We thank you for your patience as we work through the unprecedented backlog of enquiries.
To speak with a Guest Centre Agent, the operating hours are as follows:
Monday – Friday:     6am – 7pm
Saturday, Sunday:   7am – 6pm

  

Reservation contact numbers

If calling from Contact number
Australia 13 67 89
New Zealand 0800 67 0000
United States of America 1855 253 8021
China +61 7 3119 7048
Hong Kong +61 7 3119 7078
United Arab Emirates 8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world +61 7 3295 2296

 

If you are calling from the United States and wish to use FedRelay services, please call one of the following then ask to be connected to Virgin Australia on +61 7 3295 3941:

 

Virgin Australia address 

Level 11, 275 Grey Street
South Brisbane QLD 4101

 

Mailing address

PO Box 1034
Spring Hill Qld 4004