Guest Contact Centre – Reservations and General Enquiries

For any reservation enquiries, please use our Reservation/General Enquiries Form.

Our Reservations Inbox is manned during standard business hours. We endeavour to reply to all enquires within five working days. If you have an urgent enquiry, please contact our Guest Contact Centre.

Our Guest Contact Centre is available to assist you 24 hours a day, seven days a week. To speak with a Guest Contact Centre consultant please refer to the table below:  

Reservation Contact Numbers
If calling from Contact number
Australia 13 67 89
New Zealand 0800 67 0000
United States of America 1855 253 8021
China 4001202198 (toll free) / +86 1053504168 (local)
Hong Kong 800931155
United Arab Emirates 8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world +61 7 3295 2296


If you are calling from the United States and wish to use FedRelay services, please call one of the following then ask to be connected to Virgin Australia on +61 7 3295 3941:

Virgin Australia Address

56 Edmondstone Road
Bowen Hills Qld 4006

Mailing Address:
P O Box 1034
Spring Hill Qld 4004