Fare Conditions Premium Reward flights
 Flight Changes

Permitted, subject to availability.

Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector.

Changes to routing may result in fare differences and additional restrictions.

All changes are subject to a 7,500 Point or $60 charge per guest per booking.

Name changes are not permitted.

 Voluntary Cancellations

Cancellations and refunds are permitted prior to commencement of any travel.

Cancellations must be requested at least 24 hours prior to first scheduled departure, and refunds are subject to a 7,500 Point or $60 charge per guest per booking.

Refunds or re-credit are not permitted once travel has commenced.

Guests who check-in but do not fly will not be eligible for a refund or credit.

 Inflight Entertainment Included.
 Food and Beverage Included.
 Checked Baggage

 2 pieces included (weighing up to 32kg per piece) on International Short Haul services and services to Los Angeles.

32kg included on services to Abu Dhabi.

An additional allowance may apply depending on your Velocity membership level at the time of travel.

 Extra Leg Room

Premium Economy Seating.

Extra space and comfort.

 Advanced Seat Selection  Available at time of booking or at check-in.
Priority Check in Depending on your Velocity membership level (where offered).
Priority Boarding  Depending on your Velocity membership level (where offered).
Lounge Entry

Included on services to New Zealand (where offered).

On all other services, lounge access depends on your Velocity membership level.