| Fare Conditions | Economy Reward flights |
|---|---|
| Flight Changes | Permitted, subject to availability. Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector. Changes to routing may result in fare differences and additional restrictions. All changes are subject to a 7,500 Point or $60 charge per guest per booking. Name changes are not permitted. |
| Voluntary Cancellations | Cancellations and refunds are permitted prior to commencement of any travel. Cancellations must be requested at least 24 hours prior to first scheduled departure, and refunds are subject to a 7,500 Point or $60 charge per guest per booking. Refunds or re-credit are not permitted once travel has commenced. Guests who check-in but do not fly will not be eligible for a refund or credit. |
| Food and Beverage | On direct flights between Australia and Bali, Thailand, Fiji, Papua New and Soloman Islands, all economy guests receive complimentary food and selected beverages |
| Checked Baggage | 1 piece included (weighing up to 23kg) on services. An additional allowance may apply depending on your Velocity membership level at the time of travel. |
| Extra Leg Room | Available for purchase. |
| Advanced Seat Selection | Available at time of booking or at check-in. |
| Priority Check in | Depending on your Velocity membership level (where offered). |
| Priority Boarding | Depending on your Velocity membership level (where offered). |
| Lounge Entry | Lounge Membership is available for purchase. Entry is complimentary for Gold and Platinum Velocity members. |
