Flight Changes
Permitted up to MIDNIGHT day prior to flight departure. Fees and Conditions apply.

Flight Cancellations
Permitted up to MIDNIGHT day prior to flight departure. Fees and Conditions apply.

Checked Baggage
1 x 23kg piece included in fare.
Additional allowance may apply depending on your Velocity membership level at time of travel.
Additional baggage may be purchased on selected flights.

Food and Beverage
Complimentary tea/coffee/water included on all flights.
Complimentary snack and beverages included on selected flights.
Additional food and beverages available for purchase on selected flights. See our menu for our offerings.

Seat Selection
May not be available on flights operated by our partner airlines. Please contact our Guest Contact Center for more information.

Extra Leg Room
May not be available on flights operated by our partner airlines. Please contact our Guest Contact Center for more information.

Priority Benefits (where offered)
Priority Check-in, Boarding, Baggage and Screening.

Lounge Entry (where offered)
Lounge membership and single entry available for purchase- find out more.
Complimentary for Velocity Platinum and Gold members.