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ticket and baggage insurance

Get all the benefits of Ticket Protection Insurance, plus the additional benefit of covering your baggage while in the care of The Virgin Australia Group.

Ticket and Baggage Insurance policies are available to Virgin Australia or Virgin Samoa ticket-holders only. In the event of a claim you will be required to provide confirmation of your ticketing arrangements.

Summary of Benefits

1. Cancellation Fees

Cover for the cost of prepaid Virgin Australia tickets which you have had to cancel if your journey is cancelled or shortened at any time through circumstances neither expected nor intended by you and which are outside your control, such as:

2. Baggage/ Personal Effects

Cover for replacing baggage and personal effects lost or stolen or reimbursing repair cost for accidentally damaged items, for checked baggage while in the care of Virgin Australia including:

Please note: There are some circumstances that we will not cover. Refer to the exclusions outlined in Section 2 and in "General Exclusions Applicable to all Sections".

3. Baggage/ Personal Effects Delay Expenses

Cover to purchase essential items of clothing and other personal items following your baggage and personal effects being delayed, misdirected or misplaced by Virgin Australia for more than 6 hours.

Important Information

Virgin Australia Airlines Pty Ltd ABN 36 090 670 965 AR 279723 is an authorised representative of AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFS Licence No. 245631. Travel Insurance is arranged and managed by AGA Assistance Australia Pty Ltd and is issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708. This is general information only and does not consider your personal circumstances. You should consider the Combined Financial Services Guide and Product Disclosure Statement (including Policy Wording) available from us before making any decisions about this product. AGA pays Virgin Australia a commission which is a percentage of your premium. Ask us for more information before we provide you with services.