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guide or assistance dogs

Guests Travelling With a Dog in the Cabin

Guests travelling with a Guide Dog or Assistance Dog must make their booking through the Guest Contact Centre. Virgin Australia and Virgin Samoa accept all certified/registered Guide Dogs accompanying a guest who is visually or hearing impaired at no charge.

Domestic flights

Guide dogs are defined as a dog that is accompanying a guest who is visually or hearing impaired. Guide dogs must be trained and accredited by their applicable Australian Guide Dog Association under the banner of Guide Dogs Australia. Guide dogs and guide dogs in training are approved for carriage in the cabin of Virgin Australia Aircraft

An 'Assistance Dog' is a dog that accompanies its owner, being a person who suffers from a disability other than that of sight or hearing. Virgin Australia will only accept assistance dogs that have been appropriately trained, sufficient to pass a public access test by one of the following organisations; Animal Assisted Therapy Australia, Inc, Assistance Dogs Australia, Association of Australian Service Dogs (NQ), Inc or Australian Support Dogs.

Short-haul international flights

Virgin Australia and Virgin Samoa accepts all types of Guide and Assistance Dogs

Please note that Guide/Assistance Dogs travelling on international flights may be subject to specific quarantine requirements. Guests are responsible for ensuring all requirements are met prior to travel.

Guide Dog Identification Requirements (Domestic Only)

Guide dogs are permitted in the cabins of all Virgin Australia aircraft when they are travelling with their owner and the owner is entirely dependent on the guide dog for mobility. There is no charge for guide dogs travelling with their owners on flights.

The Guide Dog must have a medallion on their collar with their guide dog registration number.

Assistance Dog Identification Requirements (Domestic Only)

Please note that Virgin Australia will only accept assistance dogs that have been appropriately trained, sufficient to pass a public access test by one of the following organisations; Animal Assisted Therapy Australia, Inc, Assistance Dogs Australia, Association of Australian Service Dogs (NQ), Inc or Australian Support Dogs. All other animals must travel in the hold of the aircraft.

The owner of an assistance dog must carry a proof of identity card, showing the level of appropriate training attained, issued by one of the organisations listed.

Travel Requirements for Guide/Assistance Dogs

Virgin Australia and Virgin Samoa can only accommodate two Guide/Assistance dogs per aircraft. Guide/Assistance dogs travel free of charge. The Guide/Assistance dog must be fully trained or if in training, it must be harnessed and accompanied by a trainer. The guest will need to supply a suitable restraint for the dog in-flight. The dog must be seated on an absorbent mat for the duration of the flight. Virgin Australia will supply these mats on the day of travel for domestic flights only. Guests travelling internationally must supply their own mat. Please prepare the guide dog for the journey by exercising and limiting its fluid intake for several hours before boarding the aircraft.