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meet and assist

If you require special assistance with walking or carrying your cabin baggage whilst boarding and disembarking the aircraft, or through customs for international flights, a staff member can assist you from the boarding gate to the aircraft and vice versa. However please note we cannot provide assistance to guests from the kerb to check-in.

An example of the guests that may utilise this service is elderly guests not requiring a wheelchair, a parent with many young children or a non-English speaking guest. You will need to arrange this through our Guest Contact Centre.