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Help centre

Virgin Australia Travel Bank 

Travel Bank is an account that allows you to hold your travel credits with Virgin Australia in one place.

The Benefits of Travel Bank

Virgin Australia Travel Bank allows you to:

  • Book eligible flights and holiday packages using your credits. Some exclusions apply, see the Travel Bank Terms and Conditions.
  • Pool your travel credits – every time you receive a travel credit you can combine your travel credits into one Travel Bank up to a total of AU$4,999 (excluding corporate benefit and reward travel credits).
  • Manage your travel credits – an online login enables you to access your full account history and keep track of your travel credits.

How to Use Travel Bank

We will create a Travel Bank for you if we need to issue you with a travel credit. You cannot sign up for a Travel Bank.

The creation of your account will be confirmed by a Travel Bank Welcome Email, outlining your account number and login details.

Your travel credits are valid for eligible bookings for 12 months from the date of issue, unless a shorter expiry is notified to you. There may be multiple travel credits in a Travel Bank with different expiry dates. Travel does not need to be completed by the applicable travel credit expiry date.

You can check your Travel Bank balance and travel credit expiry dates at any time online or by logging into the Virgin Australia Business Portal if you are a Virgin Australia corporate customer.

To book a flight using your travel credits, simply visit Virgin Australia or the Virgin Australia Business Portal if you are a corporate customer, and choose Travel Bank as your form of payment. To book a Virgin Australia Holidays’ package with travel credits, you will need to contact Virgin Australia Holidays on 13 15 16.

Travel credits cannot be exchanged for cash and are non-transferrable to another person. However, you may use your travel credits to purchase an eligible flight or holiday package for another person.

Travel credits are subject to the Travel Bank Terms and Conditions.

Note: Travel Bank cannot be used as a form of payment towards Velocity Frequent Flyer Reward and Any Seat bookings.