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Help centre

How to Manage Your Booking

If you have an eligible Virgin Australia booking, you can manage the following aspects of your booking online:

  • Change flights on a booking
  • Cancel flights on a booking
  • Retrieve your booking to view online
  • Request to have your itinerary re-sent via email
  • Update guest details

Follow the steps below to change your booking online

  1. Visit: virginaustralia.com and click on 'My trips'
  2. Enter your details in the fields provided

Change your flight(s)
Fares that permit change can only be exchanged to fares of equal or greater value. Where the new fare is of greater value, you will need to pay the difference. Different fare types come with different inclusions and rules – these can be viewed by hovering over the fare type titles in the selection table.

Cancel your booking
All bookings can be cancelled, but only some offer credits. The amount credited depends on the fare type booked. For specific information please refer to the fare rules on your itinerary or to our Fees and Surcharges Policy.

Retrieve booking details
All bookings can be retrieved to be viewed online. To retrieve your booking details, you will need your Reservation Number or Velocity Number and guest last name.

Re-send itinerary
If you have misplaced your flight itinerary, we can resend you a copy via email. To request a resend of your itinerary, you will need your flight and guest booking details.

Update guest details
Contact and passport information, Velocity Membership Numbers and Special Service Requests (for Vision and Hearing Impairment only) can be updated or added online after a booking has been made. 


Note:

The flexibility of your booking depends on the fare family purchased. Changes can only be made to certain fares and your booking may attract fees and surcharges.

Flight Extras (such as additional bags, Extra Legroom seats and Carbon Offset payments) can only be cancelled or changed via the Guest Contact Centre in accordance with the Fare Rules applicable to your booking. 

Bookings made using POLi can only be cancelled via the Guest Contact Centre.