The Admin User is the person who has applied for the agency account, or the contact listed for the account. The Admin Users profile is an administrative profile, used to maintain contact details and create consultant profiles – not to book travel.
To book travel, Admin Users must create consultant profiles for each employee permitted to make Virgin Australia bookings.
An Agent is a 'basic user' with the ability to book travel, and access their bookings only.
A Super Agent is an Agent, with the ability to book travel, and access the entire organisation’s bookings. Every organisation should have at least one Super Agent set up.
Step 1 – Login to Admin User account
Visit virginaustralia.com, hover over Bookings in the main navigation, and click Agents and Corporate Login.
Click ‘Secure login for travel agents’ link.
Enter Admin User Username, Password and Currency, and click Login.
Step 2 – Create Travel Arranger or Agent account
Enter the details of the Agent you would like to create, and click Submit.
If submitted correctly, the page will refresh with a confirmation message.
The Agent will receive two emails: confirmation of Username and confirmation of Password.
Step 3 – Enable Super Agent account (optional)
Search for Agent by name, or by selecting from List All.
Tick the Enable Super User tickbox beside the applicable user, and click Update.
The update will be confirmed with an Agent Updated email.
To setup a user profile, someone within your company must already be registered for an Admin User profile. To register for an Admin User profile, visit our Agents Registration page, and follow steps outlined in our How to Register for a Corporate/Travel Agent Account guide.
Enter Agent’s Username and Password, select Currency type, and click Login.
Locate booking/View booking online
Bookings can be viewed, by searching for Reservation Number or Name.
Review flight details and click Exchange.
Tick tickbox next to flight you wish to exchange, enter new flight search criteria, and click Search.
Choose preferred flight time and fare type from the table provided, and click Continue.
Review new itinerary, and click Purchase.
Review information, and click Seat Selection.
Choose preferred seat(s) on the seat map provided, and click Continue, then Add Travel Extras.
To offset carbon emissions, tick tickbox next to guest’s name, click Next, and click Continue.
Review exchanged itinerary for change fees and differences payable.
Confirmation of exchanged will be emailed to the email address provided.
Cancel booking/Create open ticket
Review flight details and click Cancel Entire Itinerary.
Click Confirm Cancellation in pop-up window to cancel booking (create an open ticket).
Confirmation of cancellation will be emailed to the email address provided.
To redeem an open ticket, please call our Guest Contact Centre.
Note: Refunds can only be obtained by cancelling itineraries through our Guest Contact Centre.
The flexibility of a booking depends on the fare family purchased. Changes can only be made to certain fares and may attract fees and surcharges. Fare types come with different inclusions and rules – which can be viewed on virginaustralia.com, under Fare Types.
Fares that permit change can only be exchanged to fares of equal or greater value. Where the new fare is of greater value, the difference must be paid. All bookings can be cancelled, but only some offer credits. The amount credited depends on the fare type booked. For specific information please refer to the fare rules our Fees and Surcharges Policy.
Flight Extras can only be cancelled or changed via the Guest Contact Centre in accordance with the Fare Rules applicable to the booking.
Bookings made using POLi can only be cancelled via the Guest Contact Centre.