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Experience

Airport lounges

Work, relax and socialise. Make your next trip to the airport an enjoyable one by experiencing the Virgin Australia Lounge.

We look forward to welcoming you back, as we re-open selected lounge locations. A list of locations can be found under the Locations tab. To ensure that travelling with us remains safe during this time, we’ve also made some temporary changes to our lounge experience, as detailed below. 

Temporary changes to our lounge experience

We have simplified our lounge offering to reduce contact between guests and our team during the COVID-19 pandemic.

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To ensure the highest standards of food safety and hygiene, self-service food and beverage is currently unavailable. Guests will be required to place food and beverage orders with our team.

 

yesWe have made changes to our menu to adhere to COVID-safe protocols. Pre-made food items including sweet and savoury snacks, sandwiches and fresh fruit will be available from our hosted food bar.

 

yesBarista coffee, premium tea & soft drinks served all day.

 

yesAlcoholic beverages including craft beers and curated wines served from 12pm.

 

warningShower facilities will be temporarily unavailable.

 

warningBusiness centre services, newspapers and magazines are currently unavailable.

 

warningVirgin Australia Valet is currently unavailable.

 

warningWe’re reassessing the re-opening of the Premium Lounge Entry in Sydney and Brisbane and will provide an update shortly.

 

How to access the Virgin Australia Lounge

You can access our airport lounges as outlined below. If you are entitled entry through your financial institution or other partnerships held with Virgin Australia or Velocity, please contact your provider directly. 

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As a Velocity Platinum or Gold member or as a Business class guest

Enjoy complimentary lounge access if you are travelling on a Virgin Australia operated flight.


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As a Virgin Australia
Lounge member

Existing Lounge members have been granted a complimentary 12-month extension from the expiry date of their membership.
 

 

 

Lounge membership

We have temporarily paused the sale and renewal of Lounge memberships until further notice.

Existing Lounge members have been granted a complimentary 12-month extension from the expiry date of their membership.

For queries regarding your membership, please contact the.lounge@virginaustralia.com

 

Health and wellbeing 

At Virgin Australia, the safety and wellbeing of our guests and our people has never been more important to us. As we prepare to reopen our Lounge network, we’ve made changes to the Lounge experience to minimise risks associated with COVID-19. 

Here are some steps we’re taking to help you feel comfortable when visiting our Lounges.

 

Contactless entry

  • Prior to entering the Lounge, all guests should ensure they’re healthy and well to travel. In line with advice from health authorities, guests with cold or flu symptoms should not travel.
  • Upon entering the Lounge, all guests will be required to sign in using our QR code and provide contact details as part of COVID-19 contact tracing requirements.
  • For a contactless entry experience, all guests are encouraged to enter the Lounge using our self-entry kiosks.
 

Increased cleaning procedures

  • As part of our commitment to maintaining high cleaning standards, we have increased frequency of cleaning for high touch and high traffic areas within the Lounge.
  • Seats and tables will be sanitised after each use.
  • Our bathrooms will be cleaned and sanitised regularly throughout the day. Shower facilities will be temporarily unavailable.
 

Personal hygiene

  • Our staff maintain high hygiene standards in the Lounge, including practicing proper hand sanitising procedures.
  • Hygiene kits containing a face mask and sanitising wipes are available on request.
  • Automatic hand sanitising stations will be readily available throughout the Lounge.
 

Social distancing

  • Because of social distancing requirements, seating capacity within our Lounges may be limited. We have also made adjustments to the layout of furniture to ensure social distancing.
  • All guests should maintain a safe distance of 1.5m between themselves and others while in the Lounge.
 

Reduced physical touchpoints

  • To ensure the highest standards of food safety and hygiene, self-service food and beverage is currently unavailable.
  • Guests will be required to place food and beverage orders with our team. We have made changes to our menu to adhere to COVID-safe protocols. Pre-made food items including sweet and savoury snacks, sandwiches and fresh fruit will be available from our hosted food bar.
  • Barista coffee, premium tea & soft drinks will be served all day.
  • Alcoholic beverages including craft beers and curated wines served from 12pm.
  • Business centre services, newspapers and magazines are currently unavailable.
  • Virgin Australia Valet is currently unavailable.
  • We’re reassessing the re-opening of the Premium Lounge Entry in Sydney and Brisbane and will provide an update shortly.
 

 

Lounge locations

Lounge access is available at the below locations. For further information including location, facilities and accompanying guest access, please see Domestic lounge access.

Domestic lounges - Currently operating

Domestic lounges - Temporarily closed

We are continuing to review our network and are working on re-opening other lounge locations as travel demands return.

  • Adelaide
  • Canberra
  • Gold Coast
  • Melbourne
  • Perth (Terminal 1)
  • Sydney
 

 

Lounge enquiries or feedback

Please see below for the relevant contact details.

Lounge enquiries Phone: 1300 287 202 (or +61 7 3333 6688 if calling from New Zealand) during business hours Monday to Friday.
Email: the.lounge.guest.enquiry@virginaustralia.com
Federal Government lounge access enquiries Contact the Virgin Australia Federal Government team at Federal.Government@virginaustralia.com.
Lounge advertising Contact the Virgin Australia Adspace team on adspace@virginaustralia.com.
General feedback At Virgin Australia, we pride ourselves in delivering the highest standard of service. We value your feedback and invite you to submit feedback using our online form. Submit feedback.

 


Important information about Virgin Australia Lounges

  • Membership and access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
  • Virgin Australia does not provide luggage storage facilities.
  • ^ Premium Entry available for Velocity Platinum and Gold members, partner airline reciprocal status members, Business class guests and Virgin Australia Lounge lifetime members.
  • ^^ Premium Exit and Priority Screening available for Velocity Platinum and Gold members, partner airline reciprocal status members and Business class guests.