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Experience

Airport lounges

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We know that access to our lounges is an important part of your journey, however following the implementation of Government restrictions and new physical distancing measures, all Virgin Australia domestic lounges remain closed

While we are unable to confirm a date for the reopening of our lounges, we are continuing to monitor the situation closely as domestic travel resumes.

Work, relax and socialise. Make your next trip to the airport an enjoyable one by experiencing all that the Virgin Australia Lounge has to offer.

 

Start your journey stress-free

Premium Entry. Available in Brisbane and Sydney.^

Dedicated check-in and service desk. Check-in available for guests travelling with carry-on baggage only.

 

Indulge and unwind

Buffet menu, a selection of premium wine and beer after 11am** and all-day barista coffee* and snacks. 

Shower facilities with complimentary towels and amenities.

News and entertainment options including Foxtel/Austar and free-to-air programs, newspapers and magazines.

 

...or get work done

Complimentary WiFi

Communal spaces, quiet areas and business services including individual workstations and desktop computers.

Private meeting rooms for hire. Available at selected lounges.

 

Spend less time at the gate

Premium Exit and Priority Screening security lane. Available in Melbourne.^^

  
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Please note that information on this page only applies to flights and lounges operated by Virgin Australia. For flights operated by other airlines, please contact the airline directly.

 

How to access the Virgin Australia Lounge

There are a number of ways you can access our airport lounges as outlined below. If you are entitled entry through our partner airlines, your financial institution or other partnerships held with Virgin Australia or Velocity, please contact your provider directly. 

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As a Velocity Platinum or Gold member or as a Business class guest

Enjoy complimentary lounge access if you are travelling on a Virgin Australia operated flight.
 

See locations and access times

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As a Virgin Australia
Lounge member

Make the most of your airport experience. Purchase annual lounge membership today and secure access for your next trip. 
 

Join or renew membership

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Lounge passes
for non-members

Book access only when you need it. Pre-purchase passes at selected locations from $44 via Manage your booking. Subject to availability.

Purchase a lounge pass

 

 

Lounge membership

Select from annual or lifetime membership. See membership fees below.
 

1.  Download the Virgin Australia app from the App Store
2.  Open app and tap Log in
3.  Enter your Velocity Frequent Flyer details
4.  Tap on the profile icon (top right on home tab)
5.  Tap on Velocity Digital Card

 

Get immediate lounge access upon purchase. Simply download your digital card on the Virgin Australia App.

 

To join Virgin Australia Lounge, go to My account.  

Annual membership Joining fee Membership fee
Velocity Red $330 AUD $420 AUD
Velocity Silver Waived $300 AUD

 

Lifetime membership Joining fee Membership fee
Lifetime member Waived $9,750 AUD
Senior lifetime member
Aged 60 years or over at the time of purchase. Proof of age required.
Waived $6,750 AUD
To purchase Lifetime Lounge membership, contact the Virgin Australia Lounge team
on 1300 287 202 during business hours, or email the.lounge.guest.enquiry@virginaustralia.com

  
Virgin Australia lounge members must be aged 18 years or over. Joining fee applies to both new memberships and lapsed membership if not renewed within 30 days of the expiry date.

 

Lounge passes

Book single-entry access when you need it.
 

Enjoy access to the lounge 2 hours prior to departure for all ports except in Darwin where access is available 1 hour prior to departure and in Wellington where access is available 1.5 hours prior to departure.  

Pre-purchase online at a discounted rate starting from $44.
 

How to purchase a lounge pass 

Pre-purchase online via Manage your Booking, the Virgin Australia App or by calling the Virgin Australia Lounge team. Lounge passes may be pre-purchased for the following locations.

Location Fee
Alice Springs $44
Cairns $55
Canberra* $55
Darwin - Lounge access available 1 hour prior to flight departure. $55
Gold Coast $55
Mackay $44
Perth $55
Wellington, New Zealand* - Lounge access available 1.5 hours prior to flight departure. $55

 

Lounge passes may also be purchased for $65 on the day of your departure from the lounge reception at all locations. Access is available 2 hours prior to flight departure and is subject to availability.

For lounge access through our partner airlines, your financial institution or other partnerships held with Virgin Australia or Velocity, please refer to your provider's website for further information.

*Available for selected flights only

 

Corporate, government and industry membership

Discounted membership and joining fees may be available to companies, agencies, departments and associations that enrol multiple individuals in the Virgin Australia Lounge program.

If your employer has been issued with a scheme rate to the Virgin Australia Lounge and you wish to purchase or renew your annual membership under this rate, please contact the scheme coordinator within your organisation or alternatively, contact your Virgin Australia account manager.

For more information regarding a new scheme or your current lounge rate, please contact your Virgin Australia account manager.

To access your corporate account, please use the corporate login in My account.

Join or renew your Virgin Australia Lounge membership

Log in to your account using our portal below. For corporate access, switch to 'Corporate Login'.

 

How to purchase or renew a lounge membership


Log in to our lounge portal below using your Velocity member details.

Not a member of Velocity? Sign up now.


Follow the steps to 'Join Virgin Australia Lounge'.

 

Lounge locations

Lounge access is available at the below locations. For further information including location, facilities, accompanying guest access and partner airline lounges, please see Domestic lounge access or International lounge access.

Domestic lounges

 

International lounge

Opening hours

Open 7 days a week. From 60 minutes prior to the first Virgin Australia flight departure until the last flight is called for boarding.

  • Brisbane, Melbourne & Sydney lounges: Open from 90 minutes to the first flight departure.
  • Perth Terminal 2 lounge: Open Monday to Friday.
  • Private meeting rooms are available for hire in selected lounge locations 7 days a week, during lounge opening hours. To book a meeting room, please call 1300 287 202. View rates and locations.

When can I access the lounge?

Lounge access eligibility Access times
Velocity Platinum or Gold members Same-day entry with onward flight departure*
Business class guests Same-day entry with onward flight departure*
Virgin Australia Lounge members Same-day entry with onward flight departure*
Guests with pre-purchased lounge passes 2 hours prior to flight departure. Except in Darwin (1 hour prior to flight departure) and Wellington (1.5 hours prior to flight departure).
Guests with lounge passes purchased on the day 2 hours prior to flight departure
Guests with lounge passes through partner airlines, financial institutions or other partnerships. 2 hours prior to flight departure

 
Stop by for a refreshment or grab a quick bite when you arrive at your destination, with lounge access available for up to 1 hour after flight arrival. Available for Business class, Platinum, Gold and lounge members only.

*Guests are required to present their physical or digital lounge card if entering same-day with onward flight departure.

Lounge enquiries or feedback

Please see below for the relevant contact details.

Lounge enquiries Phone: 1300 287 202 (or +61 7 3333 6688 if calling from New Zealand) during business hours Monday to Friday.
Email: the.lounge.guest.enquiry@virginaustralia.com
Federal Government lounge access enquiries Contact the Virgin Australia Federal Government team at Federal.Government@virginaustralia.com.
Lounge advertising Contact the Virgin Australia Adspace team on adspace@virginaustralia.com.
General feedback At Virgin Australia, we pride ourselves in delivering the highest standard of service. We value your feedback and invite you to submit feedback using our online form. Submit feedback.

 


Important information about Virgin Australia Lounges

  • Membership and access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
  • Virgin Australia does not provide luggage storage facilities.
  • Bathroom facilities are not available inside the Wellington and Mackay Lounges however airport facilities are located nearby.
  • Check-in facilities and Foxtel/Austar are not available in Alice Springs Lounge.
  • * Barista service is not available in Wellington or Mackay. Instead, a self-service coffee machine is provided.
  • ** In Wellington, premium wine and beer available available from first departure.
  • ^ Premium Entry available for Velocity Platinum and Gold members, partner airline reciprocal status members, Business class guests and Virgin Australia Lounge lifetime members.
  • ^^ Premium Exit and Priority Screening available for Velocity Platinum and Gold members, partner airline reciprocal status members and Business class guests.