Experience

Airport Transfers

Private Transfers

Brunel Transfers

Enjoy chauffeur service and private sedan transfers with our partner Brunel.

Brunel's luxury vehicles include sedans, limousines and people movers, and come equipped with soft leather seats, adjustable footrests, DVD facilities, air-conditioning, multi-speaker stereo systems, fresh bottled water, magazines and newspapers.

Velocity Points on Every BookingVelocity

Earn three Velocity Points for every dollar you spend on bookings with Brunel. Silver, Gold or Platinum members earn an extra 50%, 75% or 100% bonus Points respectively, on top of base Points.

Book a Private Transfer

Enquire online now or call the applicable local number below:

Australia1300 454 669
Anywhere else in the world+61 2 9534 0877

 

Shared Transfers

Conexion shared transfers

Our transfer partner Con-x-ion provides shared shuttle bus services to and from airports in Brisbane, Melbourne, Sydney, Cairns and Townsville, as well as to and from theme parks and attractions within Gold Coast and Sunshine Coast regions.  

Travel in air-conditioned comfort and experience the friendly and reliable service of Con-x-ion’s fully accredited operators. Shuttles are a great solution for families and business travellers, offering more room and fewer stops than public transport.

Book online now

International Business Limousine Service

Eligible Business guests travelling on our international long haul services can pre-book a complimentary limousine service for transfers to and from the airport.

information International long haul definition

Who is Eligible?

Eligibility for our complimentary limousine service is dependent on flight destination, the fare class booked and the operating airline. If you are unsure if you qualify, speak to your travel agent or call our Guest Contact Centre.

Flights Operated by Virgin Australia

Flights to / from the United States of America
  • Eligible Virgin Australia international long haul Business tickets are tickets booked in adult Business fare classes (J or C class) only. Guests with this fare type are eligible to receive complimentary limousine transfers at participating airports when travelling on international long haul flights operated by Virgin Australia, and on some domestic connecting flights within Australia.
  • Guests with discounted international Business tickets in other booking classes are not eligible to receive this service.
  • Guests with international Business reward bookings made using Velocity Points are not eligible to receive this service.
  • Guests travelling on tickets issued by other airlines to travel on Virgin Australia operated flights are not eligible to receive this service (e.g. Delta Air Lines codeshare guests).
Flights to / from the United Arab Emirates
  • Eligible Virgin Australia international Business tickets are:
    • Adult Business fare classes (J or C class)
    • Adult Business Saver classes (D or I class)
    • Adult Business Reward fare classes (Z class)
  • Guests with these tickets are eligible to receive complimentary limousine transfers at participating airports when travelling on international long haul flights operated by Virgin Australia, and on some domestic connecting flights within Australia.
  • Guests who have successfully upgraded their flight through the Virgin Australia UpgradeMe Premium Bid service are not eligible to receive the complimentary limousine service.

 

Codeshare Flights Operated by Etihad Airways

Flights to / from the United Arab Emirates, Europe and Asia
  • Eligible Virgin Australia international Business tickets are:
    • Adult Business fare classes (J or C class)
    • Adult Business Saver classes (D or I class)
    • Adult Business Reward fare classes (Z class)
  • Guests with these tickets are eligible to receive complimentary limousine transfers at participating airports when travelling on flights operated by Etihad Airways, and on some domestic connecting flights in Australia.
  • The Etihad Chauffeur policy determines the number of limousine transfers that a guest is eligible to receive for bookings with flights operated by Etihad Airways:
    • Velocity Frequent Flyer Platinum, Gold and Silver members and Etihad Guest Gold Elite, Gold and Silver members can receive limousines at every participating airport throughout their journey.
    • All other eligible guests can receive a maximum of two limousine transfers per ticketed itinerary.

 

Codeshare Flights Operated by Other Airlines

Our complimentary limousine service is available to eligible guests travelling on selected flights operated by Virgin Australia and Etihad Airways. Our limousine service is not available to guests travelling on flights operated by other airlines, including codeshare flights operated by Delta.

Book a Limousine Service

To book your limousine service, call the applicable local number below:

If calling from Contact Number
Australia 13 67 89
New Zealand 0800 67 0000
United States of America 1855 253 8021
United Arab Emirates 8000 612 002 
United Kingdom 0800 051 1281
Anywhere else in the world +61 7 3295 2296

 

When you book you will need to provide:

  • Your Virgin Australia booking reference
  • Your pick-up and drop-off addresses – including postal / zip codes
  • A contact number (such as an international roaming mobile) – you cannot book a limousine service without a working contact number at each location
  • An email address – that we can use to contact you at all times.

Note: We recommend you book your limousine service as soon as you have booked your flight. Our limousine service is available to book up to 24 hours before the departure time.

Locations

The limousine service is currently available to and from the following participating airports, depending on the airline operating your flight:

Flights Operated by Virgin Australia

Australia
  • Brisbane International Airport
  • Melbourne International Airport
  • Sydney International Airport
  • Airports in all other Australian capital cities when a guest is connecting between an international long haul flight and a domestic flight operated by Virgin Australia
United States of America

 

  • Los Angeles International Airport
United Arab Emirates

 

  • Abu Dhabi International Airport

 

Codeshare Flights Operated by Etihad Airways

Australia
  • Brisbane International Airport
  • Melbourne International Airport
  • Sydney International Airport
United Arab Emirates

 

  • Abu Dhabi International Airport
Europe
  • Dublin International Airport
  • Frankfurt International Airport
  • London Heathrow International Airport
  • Manchester International Airport
  • Moscow Domodedovo International Airport
  • Munich International Airport
  • Paris – Charles de Gaulle Airport
  • Milan – Malpensa International Airport
Asia

 

  • Singapore Changi International Airport

 

Note: Virgin Australia cannot book transfers for guests travelling on interline or codeshare connections to or from ports other than those listed above.

Service Range

Complimentary limousine transfers are available within the following specific distances of participating airports:

Flights Operated by Virgin Australia

  • Australia (including Virgin Australia domestic ports) – 60 km
  • USA – 50 miles
  • Abu Dhabi – within the United Arab Emirates

Codeshare Flights Operated by Etihad:

  • Sydney International Airport – 50 km
  • Brisbane International Airport – 60 km
  • Melbourne International Airport – 80 km
  • Abu Dhabi – within the United Arab Emirates
  • Dublin International Airport – 50 km
  • Frankfurt International Airport – 40 km
  • London Heathrow International Airport – Business Class 100 miles; First Class 150 miles
  • Manchester International Airport – 100 miles
  • Milan Malpensa International Airport – 60km
  • Moscow Domodedovo International Airport – within Moscow Ring Road (MKAD)
  • Munich International Airport – 40 km
  • Paris – Charles de Gaulle Airport – Business Class 100 miles; First Class 150 miles (both within Ile de France)
  • Singapore Changi International Airport (SIN) – within Singapore City and Sentosa Island

If you need to travel beyond the complimentary service range you will need to pay for the additional distance at the local applicable rate. The limousine provider will inform you of the additional cost when you book the service. You will need to settle this cost directly with your chauffeur.

You can take other passengers with you, up to the maximum capacity of the vehicle. If two or more eligible guests travel together in the same vehicle in Australia or the United States, the complimentary distance might be extended – please ask your limousine service reservations agent for specific details.

Changes

You can change your service details up to 24 hours before your flight departure by contacting the limousine provider directly (contact details will be provided upon initial booking). Our Guest Contact Centre cannot make any changes to your limousine booking on your behalf.

Travelling to the Airport

The limousine provider will tell you your pick-up time upon confirmation of your booking. Pick-up times are set by the limousine provider, as they know how much time is required to get from your address to the airport in time to check in. The limousine provider will call you within 24 hours of your pick-up time to confirm that the service is still required.

At pick-up your chauffeur will wait for you kerbside outside the main entrance to your building or residence. The limousine will display clear signage.

Travelling from the Airport

For journeys from the airport, your chauffeur will meet you at the following location:

Australia:
  • Brisbane International Airport (BNE)
  • Melbourne International Airport (MEL)
  • Sydney International Airport (SYD)
  • Domestic airports in all Australian capital cities when connecting to or from a domestic flight operated by Virgin Australia
After clearing Customs you will be met by your chauffeur, holding a name board, in the arrivals area.
United States of America:
  • Los Angeles International Airport (LAX)
After clearing Customs you will be met by a concierge, holding a Virgin Australia sign, in the arrivals area.
United Arab Emirates:
  • Abu Dhabi International Airport (AUH)
Immediately after clearing Customs, make your way to the Etihad Chauffeur Desk located in the arrivals area, and enter the Etihad Chauffeur lounge. Wait in comfort until your chauffeur is ready to collect you, board your limousine directly from the lounge’s kerb.
Europe and Asia:
  • Dublin International Airport (DUB)
  • Frankfurt International Airport (FRA)
  • London Heathrow International Airport (LHR)
  • Manchester International Airport (MAN)
  • Milan Malpensa International Airport (MXP)
  • Moscow Domodedovo International Airport (DME)
  • Munich International Airport (MUC)
  • Paris – Charles de Gaulle Airport (CDG)
  • Singapore Changi International Airport (SIN)
London Heathrow:
Meet your chauffeur at the Cabot Global Chauffer Desk, located in Terminal 4.

 

All other airports:
After clearing Customs you will be met by your chauffeur, holding a name board, in the arrivals area.
 

Drop-off – at the Airport

Your chauffeur will drop you off at the airport terminal, as close as possible to the relevant check-in area. Guests are responsible for taking their own baggage to the check-in area.

More Information

See our Frequently Asked Questions for more information about our limousine service, or call our Guest Contact Centre.

Train Transfers

Brisbane Airtrain transfers you straight from Brisbane airport to Brisbane suburbs and surrounds, and to the Gold Coast. Be in Brisbane city within 20 minutes, or on the Gold Coast in an hour and a half.