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Experience

Virgin Atlantic Airways

Virgin Australia is proud to be a codeshare partner with our sister airline Virgin Atlantic Airways – Britain’s second largest long-haul airline serving the world’s major cities.

As partners, we offer increased loyalty rewards through reciprocal frequent flyer programs and lounge access.

Experience end-to-end Virgin service and style through to London, connecting either through Los Angeles or Hong Kong with our partnership.

Virgin Atlantic’s fleet of aircraft transport over five million guests a year to worldwide destinations throughout Asia, the United Kingdom, North America, the Caribbean, the Middle East and Africa.

Virgin Atlantic operates a three-class service: Upper Class (the airline’s Business Class), Premium Economy and Economy.

Upper Class

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Passengers travelling in Upper Class enjoy their own personal space, an 11 inch screen and have access to a private bar. Guests can recline in the seat for take-off and landing then lay flat on a comfortable bed during flight.The Upper Class Suite is a product which has won some of the most prestigious design awards in the industry and is onboard all aircraft in the airline’s fleet.

Premium Economy

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In Premium Economy, customers can enjoy comfortable and spacious leather seats with in-seat power available and entertainment. Passengers also have access to a social space at the front of the cabin where customers can help themselves to treats, snacks and drinks throughout the flight.

Economy

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Virgin Atlantic’s Economy Class aims to give maximum value for money with space saving seats that maximise legroom. Complimentary in-seat power, in-flight entertainment, food and drinks are also offered.  

You will need to check in with the carrier operating your flight. The operating carrier would have been clearly displayed on the website at the time you made your booking, and will be included on your itinerary.

Airport information screens display flight information concerning applicable Virgin Australia and Virgin Atlantic flight numbers.

You should be checked in for your international flight at least 90 minutes prior to your scheduled departure time. For further details see Check In information.

Carry-on Baggage

Your carry-on baggage allowance will depend on the operating carrier’s policy for each sector. The operating carrier of each sector is detailed in your itinerary.

View the Virgin Australia and Virgin Atlantic carry-on baggage guidelines. 

Checked Baggage

Your bags will be checked to your final destination when purchased in a single ticket, offering you a seamless customer experience.

Your included baggage allowance depends on the fare purchased and your Velocity membership level at time of travel. For more information see Checked Baggage.

Excess Baggage

Excess baggage fees will be charged for any items that exceed the free checked baggage allowance. For details see Excess Baggage.

Velocity Platinum and Gold members receive complimentary entry into Virgin Atlantic’s Clubhouses prior to their Virgin Atlantic operated flight.

From 17th December 2018, Velocity Platinum and Gold members will be able to access the Plaza Premium First lounge prior to their Virgin Atlantic flight departing Hong Kong for London Heathrow. In addition, Velocity Platinum members will enjoy access to the Virgin Atlantic Revivals lounge upon arrival into London Heathrow. 

For access for Virgin Atlantic customers, see Virgin Atlantic Lounge Information  

Velocity Frequent Flyer

Velocity members can earn and redeem Velocity Points and earn Status Credits when travelling on eligible Virgin Atlantic services.

Become a Velocity Frequent Flyer.

On services operated by
Virgin Atlantic with a VA or VS flight number
Velocity Platinum members Velocity Gold members Velocity Silver members
Earn Velocity Points tick yes tick yes tick yes
Redeem Velocity Points tick yes tick yes tick yes
Earn Status Credits tick yes tick yes tick yes
Priority airport check-in tick yes tick yes yes
Priority boarding tick yes tick yes no
Priority Security Screening tick yes tick yes no
Access to the Virgin Atlantic Club Houses Eligibility for lounge access varies according to your fare class, Velocity membership level and destination. For information on worldwide lounge access, simply select your eligibility from the drop down box on Virgin Australia’s International Lounge Access Guide.

 

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For full terms and conditions and more information, please visit Benefits at a Glance.