Experience

Virgin Atlantic

Virgin AtlanticVirgin Australia is proud to be a Codeshare partner on the Sydney to Hong Kong route with our sister airline Virgin Atlantic Airways – Britain’s second largest long-haul airline serving the world’s major cities.

As partners, we offer a far-reaching global network and increased loyalty rewards through reciprocal frequent flyer programs and lounge access.

Virgin Atlantic’s fleet of 38 aircraft transport over five million guests a year to worldwide destinations throughout Asia, the United Kingdom, North America, the Caribbean, the Middle East, Africa and Australia.

Check-in

You will need to check in with the carrier operating your flight. The operating carrier would have been clearly displayed on the website at the time you made your booking, and will be included on your itinerary.

Airport information screens display flight information concerning applicable Virgin Australia and Virgin Atlantic flight numbers.

Lounge Access

Velocity Platinum and Gold members receive complimentary entry into Virgin Atlantic’s Clubhouses, at airports throughout the UK and the U.S., and in Johannesburg, Tokyo and Hong Kong.

Flying Club Gold members receive complimentary entry into the Virgin Australia lounge, at airports in Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra.

* On the same day of travel only.

In-flight

Virgin Australia and Virgin Atlantic both offer a great array of in-flight services.

To see what food and drinks, entertainment and comfort services are available, log onto Virgin Australia or Virgin Atlantic.

Velocity Frequent Flyer

Velocity members can earn and redeem Velocity Points and earn Status Credits when travelling on eligible Virgin Atlantic services. For a full list of benefits when flying with Virgin Atlantic, visit Velocity’s benefits-at-a-glance

Flying Club members able to earn and redeem points when travelling on eligible Virgin Australia services.

Transfer Information

The following information is for guests arriving into Australia on a Virgin Atlantic flight, and connecting onto a Virgin Australia flight.

Arriving into Sydney with a Domestic Connection

You are required to collect your bags from the carousel and clear Customs and Quarantine. Turn left immediately after Quarantine (before entering the Arrivals Hall) and enter the Seamless Transfer Lounge. If you are booked on a formal interline or codeshare flight (one ticket for the entire journey) and holding a boarding pass for your connecting flight please proceed to the bag drop counter; otherwise, please check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive a bus pass, to use to transfer to the Domestic Terminal.


The following information is for guests who have an Australian domestic departure (check in), and need to connect through another domestic port onto an international Virgin Atlantic flight.

Domestic Check-in Connecting through Sydney

When you check in at an Australian domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port and a bus pass to use in Sydney. Upon arriving in Sydney, make your way to the transfer lounge at Gate 46. You will then be shown downstairs to the transfer bus – which will take you to the International Terminal. Upon arriving at the International Terminal, if you are holding a boarding pass for your connecting flight, please proceed to Immigration, otherwise, please go to the check in counters for Virgin Atlantic to receive a boarding pass for your international flights.

* This free transfer service is available to guests who have booked a formal connecting journey. If you have purchased two separate tickets, you will be required to collect your baggage and check in for your next flight at the transfer port.

Baggage

Baggage allowances for Virgin Australia (VA) and Virgin Atlantic (VS) Codeshare flights.

Guests travelling between Australia and Hong Kong/UK on a flight operated by Virgin Atlantic are entitled to Virgin Atlantic’s baggage allowance for the entire journey, regardless of whether their flight number starts with VA or VS.

Note: Applies to journeys booked on a single ticket. Baggage allowances may differ if you have booked on separate bookings or separate tickets.

* This does not include infants or sporting equipment.

Contact Us

For more information relating our Codeshare partnership, please contact: