IMPORTANT INFORMATION

Update on Port Vila (Vanuatu) flights

Experience

Delta Air Lines Alliance

Alliance with Delta Air Lines

Virgin Australia is proud to be a codeshare partner with Delta Air Lines – one of the world’s largest airlines. Together Virgin Australia and Delta serve more than 170 million customers each year with a broad network of destinations across North America, Australia and New Zealand designed to meet the needs of our busy corporate and leisure travellers.

Our partnership offers Velocity Frequent Flyer members the ability to earn and redeem Velocity frequent flyer points and gain status credits on eligible flights along with other service benefits including the use of Delta Airlines lounges within the USA* and Virgin Australia lounges within Australia. (*selected lounges)

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Visit the Delta Air Lines website.

Delta Air Lines and Virgin Australia Network

Together Virgin Australia and Delta Air Lines operate 21 return flights per week between Australia and Los Angeles using B777 aircraft. Our joint network offers access from 53 destinations in Australia and New Zealand to over 250 destinations through the United States, Canada and Mexico.

Delta Air Lines network map with Virgin Australia from Australia and New Zealand to the united states

In the Air

Virgin Australia Cabin Classes

International Business Class

Virgin Australia International Business Class Cabin

From May 2016, 'The Business' featuring new Business Suites and a new Bar will be progressively rolled out across Virgin Australia's Boeing 777 fleet, with the first aircraft operating select services between Sydney and Los Angeles.

Find Out More about The Business on Boeing 777 Fleet

While 'The Business' is rolled out across our Boeing 777 fleet, guests can still enjoy all of the exceptional benefits of our current Business Class experience detailed below:

  • Priority check-in, boarding and baggage release
  • Welcome aboard glass of champagne
  • Fully horizontal lie-flat beds with in-seat massage and extra legroom
  • Privacy screen
  • Personal video screen with full screen video on demand entertainment system
  • Personal workstation with laptop power
  • USB slot and reading light
  • A Luke Mangan designed à la carte menu, which uses the finest local produce
  • Premium selection of Australian and international wines
  • Self-service boutique bar
  • Lounge access for guest on the day of travel.

International Premium Economy

virgin Australia International Premium Economy cabin

From May 2016, a new Premium cabin and experience inspired by ‘The Business’ will be progressively rolled out across Virgin Australia’s Boeing 777 fleet.

Find Out More about the Boeing 777 Evolution

While our new Premium experience is rolled out across our Boeing 777 fleet, guests can still enjoy room to move, and relax inside our existing and stylish Premium Economy Boeing 777 cabin. Find out more below:

  • Welcome aboard glass of champagne
  • Personal video screen with full video on demand entertainment system
  • Personal workstation with laptop power and USB slot
  • The best in fresh and local produce, with a selection of Australian wines and world-class liqueurs
  • Self- service bar with a selection of beverages and snacks.

International Economy Class

Virgin Australia International Economy Class cabin

  • Personal video screen with full video on demand entertainment system
  • USB slot to power personal devices
  • Delicious menu with a selection of meal and beverage options
  • Self-service snack kiosk with a selection of snacks and drinks.

Domestic/International Short Haul

Virgin Australia offers two comfortable, stylish and innovative cabin classes on-board its Domestic Australia flights, providing wireless In-flight Entertainment, gourmet food and beverage selections and excellent customer service. Learn more about our Cabin Classes.

Delta Air Lines Cabin Classes

Delta One

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  1. Recline 180 degree Flat-bed
  2. One 110v universal power outlet for laptops and tablets and one USB port for phone
  3. Complimentary premium entertainment through Delta Studio
  4. Expanded menu of choices featuring more personalized service and a selection of four different entrées (including vegetarian pasta), premium cheeses, mini desserts and ice cream sundaes
  5. Complimentary premium spirits
  6. To help expedite the check-in process, Delta One™ passengers can utilize dedicated check-in positions that will be clearly marked within each airport terminal
  7. Passengers departing on same day International Delta One™ flight may access Delta Sky Clubs® worldwide
  8. International Delta One™ customers will have their luggage tagged with priority bag tags to ensure that they will be among the first to obtain their luggage at baggage claim

 

Delta Comfort+™

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  • Access to Sky Priority® boarding
  • Dedicated overhead bin space
  • Extra legroom
  • Superior snacks
  • Complimentary beer, wine, and spirits
  • Complimentary premium entertainment from Delta Studio™.

Delta Main Cabin

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  • Complimentary snacks and award-winning service
  • A non-alcoholic beverage of your choice including Starbucks® coffee
  • Beer, wine and spirits are available for purchase
  • Select flights have EATS menu selections for sale
  • Premier onboard experience, including Wi-Fi, free personal video entertainment with Delta Studio™ .

 

Transfers

Virgin Australia and Delta Airlines codeshare on each other’s services. Guests must check their itinerary to ensure they check-in with the operating airline.

Departing Australia 

Guests departing from Sydney and Brisbane can check-in 3 hours before the flight’s scheduled depature time. 

Virgin Australia offers complimentary transfers between domestic and international terminals in Sydney and Brisbane. Bags will be checked through to the final destination and boarding passes will be issued for the entire journey. 

Arriving in Australia 

On arrival in Australia, all Virgin Australia and Delta guests must clear immigration and customs. 

Please select your city to view the transfer map and instructions:

Departing Los Angeles Airport (LAX) or other North American cities 

Guests on a Virgin Australia operated flights, check-in at LAX Terminal 3 at the Virgin Australia check-in counter. 

Guests on a Delta operated flight check in at LAX Terminal 5 at the Delta check-in counter.

From other North American cities, guests booked on a single itinerary will be issued their boarding passes, and their bags will be checked through to their final destination on the Virgin Australia network.

Upon arrival in LAX, guests travelling onward on Delta operated Sydney flights should check monitors and proceed to their departure gate. Guests travelling onward on flights operated by Virgin Australia should transfer from T5 to TBIT by taking a 5-minute walk or catching the inter-terminal shuttle which departs from gate 52B and operates regularly from 6:30pm until 11pm. 

Arriving and transiting through Los Angeles Airport (LAX) 

 

All Virgin Australia flights to Los Angeles arrive in Tom Bradley International Terminal (TBIT). Delta Airlines flights arrive in Terminal 5 (T5) or TBIT.

 

Guests arriving on flights operated by Virgin Australia or Delta Airlines in TBIT can transfer to T5 by taking a 5-minute walk. Once in T5, guests go through the security checkpoint and can proceed to their departure gate.

 

Carry-on Baggage

Your carry-on baggage allowance will depend on the operating carrier’s policy for each sector.  The operating carrier of each sector is detailed in your itinerary. View the Virgin Australia or Delta Air Lines carry-on baggage guidelines. 

Checked Baggage

Your bags will be checked to your final destination when purchased in a single ticket, offering you a seamless customer experience. 
Your included baggage allowance depends on fare purchased and your Velocity membership level at time of travel – see details in below table. 

Baggage Allowance According to Fare Type and Velocity membership level*
Fare Type None/Red Silver Gold Platinum
Economy 2 x 23kg 2 x 23kg 2 x 23kg 3 x 23kg
Premium Economy 2 x 32kg 2 x 32kg 2 x 32kg 3 x 32kg
Business 2 x 32kg
(no single item may exceed 32kg) 
2 x 32kg
(no single item may exceed 32kg) 
2 x 32kg
(no single item may exceed 32kg) 
3 x 32kg
(no single item may exceed 32kg) 

 * No single item may exceed 32kg. 23kg = 50lb, 32kg = 70lb

Note: If your flights are booked through Delta Air Lines, Delta’s baggage allowances and rules will apply.

For additional information see Checked Baggage.

Excess Baggage 

Excess baggage fees will be charged for any items that exceed the free checked baggage allowance. For details see Checked Baggage.

Virgin Australia Lounge Access 

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We’ve raised the bar.

Whether it’s relaxing with a glass of wine at the end of a long day, enjoying live music that lifts your mood or simply waking up with a freshly made barista coffee, our lounges aim to make flying a pleasure.

Our architecturally designed lounges are the perfect environment to catch up on work, socialise or relax in comfort. Full business services are available including complimentary WIFI access, meeting rooms and access to a suite of news publications so you can continue your day undisturbed.

Velocity Platinum and Gold members, Guests in business class and Virgin Australia lounge members can enjoy lounge access when travelling on Virgin Australia operated domestic flights.

For access for Delta Air Lines customers, see Delta Air Lines Lounge Directory

Delta Air Lines Lounge Access  

Velocity Platinum and Gold members, and Guests travelling in Business class on codeshare services operated by Delta Air Lines in selected cities within the United States receive complimentary entry into Delta Sky Club lounges.

For full terms and conditions and more information, please visit International Lounge Access.   

Frequent Flyer

Virgin Australia and Delta Air Lines frequent flyer members can earn and redeem points and status credits on selected services with both airlines. Eligible Frequent Flyer members can enjoy additional benefits such as lounge entry, extra baggage allowance, priority check-in, priority screening, priority boarding, priority baggage handling and increased check in baggage allowance.

Become a Velocity Frequent Flyer.

On services operated by Delta Air Lines with a VA or DL flight number Velocity Platinum members Velocity Gold members Velocity Silver members
Earn Velocity Points tick yes tick yes tick yes
Redeem Velocity Points tick yes tick yes tick yes
Earn Status Credits tick yes tick yes tick yes
Priority airport check-in tick yes tick yes no
Priority boarding tick yes tick yes no
Priority baggage handling tick yes tick yes no
Priority Screening tick yes tick yes no
Access to the Delta Air Lines Lounges Eligibility for lounge access varies according to your fare class, Velocity membership level and destination. For information on worldwide lounge access, simply select your eligibility from the drop down box on Virgin Australia’s International Lounge Access Guide .
 
Increased check in baggage allowance – when travelling on Virgin Australia International Transpacific flights
  • Economy – 3 x 23kg
  • Prem Economy – 3 x 32kg
  • Business – 3 x 32kg
  • Economy – 3 x 23kg
  • Prem Economy – 3 x 32kg
  • Business – 3 x 32kg
  • Economy – 3 x 23kg
  • Prem Economy – 3 x 32kg
  • Business – 3 x 32kg

 

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For full terms and conditions and more information, please visit Benefits at a Glance.