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Domestic Counter Check-in

Recommended Check-in Times

To help ensure your flight departs on time, we request that you check in at least 45 minutes prior to your scheduled departure time.

Check-in will close 30 minutes before departure and you will not be able to check your bags after this time.

If you do not adhere to check-in times, you may miss your flight and forfeit the fare paid.

If you are connecting to an international flight, travelling in a large group or require additional assistance we recommend that you are checked in 60 minutes prior to your scheduled departure time

When planning your arrival at the airport please ensure you allow enough time to check in.

For specific airport counter check-in opening times, refer to our Airport Guides.

Required Documentation

Please have:

  • your Reservation Number
  • a copy of your itinerary and
  • sufficient ID (preferably photo ID) on hand to present at check-in.

If you are connecting to an international flight you will also require a passport and the applicable supporting documentation for your destination. Find out what international travel documentation is required before you leave home.

Alternative Check-in Options

For a faster check-in experience, try our Web Check-in, Mobile Check-in and Kiosk Check-in.