Important information

Coronavirus update

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Travel alerts

As a result of the coronavirus outbreak, various Governments, including the Australian Government, have introduced new travel restrictions which may impact whether passengers will be permitted entry into these countries. 

Virgin Australia advises all passengers travelling internationally to check the latest information and advice on the relevant Government websites or via Smartraveller.

The safety of our passengers and crew is always our number one priority. Any passengers wishing to discuss their Virgin Australia flights, please contact the Guest Contact Centre on:

  • 13 67 89 (within Australia)
  • 0800 67 0000 (within New Zealand)
  • +61 7 3295 2296 (International)