All our guests deserve to receive dependable and reliable service, which we constantly strive to achieve. For flights to or from the United States, there are legislative requirements set by the Department of Transport (DOT) tarmac rule, including the hard time limits and constraints affecting taxi delays.
The following exceptions apply to the hard time limits placed on international flights arriving into and departing from the U.S
- Safety or security concerns, or
- Air Traffic Control (ATC) direction to the Captain due to likely disruptions to airport operations
For Virgin Australia codeshare flights to or from the United States operated by our partner airlines, please refer to the Tarmac Delay Contingency Plan of the operating carrier of your flight for further information.