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Virgin Australia Wins National Customer Service Award


Virgin Australia was recognised as the National Winner for Large Businesses at the Customer Service Institute of Australia (CSIA) Awards last night at the Sydney Convention Centre.


The CSIA awards acknowledge Australia’s top customer service organisations and the role that Customer Service plays in achieving business success.


Virgin Australia Group Executive of Product and Guest Services Martin Daley said that winning such a prestigious award on a national scale is an outstanding achievement for the airline.


“This is a real tribute to the hard work of all our team members, from our genuine and engaging front-line staff to all those that work behind the scenes to ensure our guests have a seamless travel experience.


“Our airline has always been renowned for excellent service, however over the past 12 months we have been focused on making the organisation even more customer-centric. Our team members do a fantastic job of looking after our guests and we are determined to equip them with the best product and service skills so they can make a real difference for our guests”, Mr Daley said.


Commenting on the award, the Executive Director of the CSIA Brett Whitford said: “It is truly impressive to judge an organisation such as Virgin Australia which has been through nothing short of a service revolution under a new CEO.


“It is the superior customer service experience delivered by Virgin Australia that is attracting an ever larger share of the corporate market. Virgin Australia has really started to understand the corporate traveller and is delivering with reliability and consistency”, Mr Whitford said.