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Singapore Airlines and Virgin Australia Launch Initial Interline and Lounge Agreements


Singapore Airlines and Virgin Australia today launched the first phase of their alliance, commencing an initial interline agreement and offering reciprocal lounge access to eligible customers.

From today, Singapore Airlines customers are able to connect to a range of Australian destinations served by Virgin Australia on one ticket, with terminal transfers, in-flight entertainment and meals included.

Reciprocal lounge access for eligible Singapore Airlines and Virgin Australia customers is also being offered from today. Singapore Airlines’ KrisFlyer Gold and PPS Club members will have access to Virgin Australia’s six domestic lounges when travelling on Virgin Australia flights. Virgin Australia’s Velocity Gold members will also have access to 14 Singapore Airlines-operated lounges worldwide when travelling with Singapore Airlines.

"From today, customers can experience the first benefits of this landmark agreement with Virgin Australia, in line with our shared plans for a deep and integrated alliance providing seamless service offerings,” said Singapore Airlines’ Executive Vice President Commercial, Mr Mak Swee Wah.

“Our customers can now travel to and from all corners of Australia on a single ticket, with full-service comfort on all legs of their journey. The partnership is already providing more travel options and greater convenience to our customers, and we look forward to offering even more benefits later this year.”

Virgin Australia Group Executive Ms Merren McArthur said the alliance would also be positive for tourism in Australia.

"Today’s interline agreement will make it easier for Singapore Airlines’ customers from all over the world to travel through to a range of domestic and regional destinations around Australia. Should our proposed alliance receive regulatory approval, we will expand our cooperation to better promote these Australian destinations to a whole range of additional cities throughout Asia.

“By working closely with Singapore Airlines, we will be able to offer a deep and integrated alliance that ultimately benefits the travelling public. Guests will enjoy an expanded network of destinations, seamless connections, a more convenient flight schedule and more opportunities to earn frequent flyer points and access lounges,” Ms McArthur added.

Singapore Airlines and Virgin Australia lodged an application with the ACCC in June under which the airlines propose to:

  • Codeshare on each other’s international and domestic flights;
  • Offer reciprocal frequent flyer programme benefits and lounge access;
  • Co-ordinate schedules between Singapore and Australia and beyond to provide seamless connections; and
  • Engage in joint sales, marketing and distribution activities.

The ACCC is currently reviewing submissions from interested parties in relation to the proposed alliance. Subject to regulatory approvals in Australia and Singapore, customers should be able to experience the full benefits of the alliance from late this year.