For all passenger booked animal travel please visit the Travelling With Pets page.
Cargo handler
AIRWAY
Contact details
Business hours
Mon to Fri: 04:00 - 23:00
Saturday: 04:00 - 12:00
Sunday: 04:00 - 13:00
Public Holidays: 04:00 - 20:00
Lodgement hours
Final cargo acceptance time prior to aircraft’s estimated departure (minutes).
| Animals (AVI) | Dangerous Goods | All Other Cargo | |
|---|---|---|---|
| Screening Required | - | - | 120 |
| Pre-Screened (CSD) | - | - | 60 |
| Screening Exempt | 90 | 120 | 60 |
Handover hours
Earliest cargo collection time after aircraft arrival (minutes).
| Animals (AVI) |
All Other Cargo | |
|---|---|---|
| Collection | 30 | 45 |
Cargo handler
Northwest Aviation Services
Contact details
Business hours
Open after the arrival of all Virgin Australia flights and closed 30 mins after actual arrival time.
Dangerous goods capability
Yes - Inbound only, limited to the below commodities:
- ICE, only when used as a refringent
- RDS
Cargo AVI capabilities
Inbound only
Cool room capacity
No
EFTPOS facilities
No
Cargo handler
AIRWAY
Contact details
Business hours
Mon-Fri: 05:00 - 00:30
Sat-Sun: 05:00 - 22:00
Lodgement hours
Final cargo acceptance time prior to aircraft’s estimated departure (minutes).
| Animals (AVI) | Dangerous Goods | All Other Cargo | |
|---|---|---|---|
| Screening Required | - | - | 120 |
| Pre-Screened (CSD) | - | - | 60 |
| Screening Exempt | 90 | 120 | 60 |
Handover hours
Earliest cargo collection time after aircraft arrival (minutes).
| Animals (AVI) |
All Other Cargo | |
|---|---|---|
| Collection | 30 | 45 |
Cargo handler
KD National Services
Contact details
Business hours
Mon to Fri: 0900-1600
Sat: 0900-1200
Opens 150 minutes before the first Virgin Australia flight departure. Closes 90 minutes after last Virgin Australia flight arrival
Dangerous goods capability
Yes - Inbound only, limited to the below commodities:
- ICE, only when used as a refringent
- RDS
Cargo AVI capabilities
Cool room capacity
No
EFTPOS facilities
Yes
Cargo handler
Menzies Aviation
Contact details
Business hours
Mon to Sun: Open 120 mins before departure all Virgin Australia flights. Closes 90 mins after arrival of all Virgin Australia Flights.
Dangerous goods capability
Yes
Cargo AVI capabilities
Cool room capacity
24 Ft Reefer Container
EFTPOS facilities
Yes
Cargo handler
AIRWAY
Contact details
Business hours
Mon to Fri: 0430 - 2100
Sat & Sun: Closed
Holidays: Closed
Dangerous goods capability
Yes
Cargo AVI capabilities
Cool room capacity
24ft Reefer container
EFTPOS facilities
Yes
Cargo handler
Christmas Island Removals
Contact details
Business hours
Mon to Fri: 0700 - 1600
Dangerous goods capability
Yes
Please contact The Freight Shop via the phone number or email address above for further details.
Cargo AVI capabilities
Not available
Cool room capacity
Please contact The Freight Shop via the phone number or email address above for further details.
EFTPOS facilities
No
Cargo handler
Freight Shop
Contact details
Business hours
Mon to Sun: 0700 - 1430
Dangerous goods capability
Yes
Please contact The Freight Shop via the phone number or email address above for further details.
Cargo AVI capabilities
Not available
Cool room capacity
Please contact The Freight Shop via the phone number or email address above for further details.
EFTPOS facilities
No
Cargo handler
MENZIES AVIATION
Contact details
Business hours
Open 150 mins before departure all Virgin Australia flights closes 90min after arrival of all Virgin Australia flights.
Sat / Sun and Public Holidays: Closed
Dangerous goods capability
Inbound: YES
Outbound: YES
Types: Class 1.4s (requires pre-arrangement), 2, 3, 4, 5, 6, 8 & 9
Lodgement Times: -120min
Cargo AVI capabilities
Cool room capacity
100m3
EFTPOS facilities
No
Cargo handler
SwissPort
Contact details
Business hours
Everyday: Lodgement open 125min before Flight Departure. Collection available up to 60mins after Flight Arrival.
Dangerous goods capability
Nil
Cargo AVI capabilities
Cool room capacity
Nil
Cargo handler
Menzies
Contact details
Business hours
Mon - Sun: 0600 - 2100
Dangerous goods capability
Yes - Monday - Friday only
If booked on an A330 add an additional 15 mins onto the lodgement and handover times
Cargo AVI capabilities
Cool room capacity
Weight Capacity 24,000kg, Cubic Capacity 27.9 cubic metres.
EFTPOS facilities
Yes - American Express and Cash not accepted
Cargo handler
Precision Aviation Services
Contact details
Business hours
Mon to Sat: 90min before Flight Departure. 45mins After Aircraft Arrival
Sun: Closed
Dangerous goods capability
Inbound Only: Limited to the Following Commodities: ICE when used as a refrigerate: RDS
Cargo AVI capabilities
Cool room capacity
Nil
EFTPOS facilities
Nil
Cargo handler
Swissport (Virgin Australia Branded Building)
Contact details
Business hours
Mon to Sun: Lodgement open 2.5hrs from flight departure. Collection available up to 30mins after arrival of flight.
Dangerous goods capability
No
Cargo AVI capabilities
Cool room capacity
35 Cubic Metres - 6.06m x2.44m x2.50m, Ex 20ft Reefer Sea Container
EFTPOS facilities
Yes
Cargo handler
Quick As a Wink Couriers
Contact details
Business hours
Mon to Sun: Opens 90 minutes before first Virgin Australia flight departure and closes 30 minutes after last Virgin Australia flight arrival
Dangerous goods capability
Yes - Inbound only, limited to the below commodities:
ICE, only when used as a refringent
RDS
Cargo AVI capabilities
Cool room capacity
Not available
EFTPOS facilities
Not available
Cargo handler
Northern Airport Services
Contact details
Business hours
Mon to Sun: Cargo will be available for collection +60 mins from flight arrival
Dangerous goods capability
Not available
Cargo AVI capabilities
Cool room capacity
Not available
Cargo handler
AusFlight Handling (Virgin Australia Cargo branded building)
Contact details
Business hours
Mon to Fri: 04:00-Until 45 minutes after the last arrival
Sat & Sun: 04:00- Until 45 minutes after the last arrival
Public Holidays: 04:00-Until 45 minutes after the last arrival
Lodgement hours
Final cargo acceptance time prior to aircraft’s estimated departure (minutes).
| Animals (AVI) | Dangerous Goods | All Other Cargo | |
|---|---|---|---|
| Screening Required | - | - | 120 |
| Pre-Screened (CSD) | - | - | 60 |
| Screening Exempt | 90 | 120 | 60 |
Handover hours
Earliest cargo collection time after aircraft arrival (minutes).
| Animals (AVI) |
All Other Cargo | |
|---|---|---|
| Collection | 45 | 45 |
Cargo handler
Oceania (Virgin Australia Branded Building)
Contact details
Business hours
Mon to Fri: Lodgement open 150min before flight departure. Collection available up to 90mins after flight arrival.
Sat: Lodgement open 150min before flight departure. Collection available up to 90min after flight arrival on selected flights only.
Sun: Closed
Dangerous goods capability
Yes - Inbound only
Cargo AVI capabilities
Cool room capacity
Not available
EFTPOS facilities
Yes
Cargo handler
Menzies
Contact details
Business hours
Mon to Fri: 0430 - 0030
Sat: 0430 - 2330
Sun: 0430 - 0030
Lodgement hours
Final cargo acceptance time prior to aircraft’s estimated departure (minutes).
| Animals (AVI) | Dangerous Goods | All Other Cargo | |
|---|---|---|---|
| Screening Required | - | - | 120 |
| Pre-Screened (CSD) | - | - | 60 |
| Screening Exempt | 90 | 120 | 60 |
Handover hours
Earliest cargo collection time after aircraft arrival (minutes).
| Animals (AVI) |
All Other Cargo | |
|---|---|---|
| Collection | 30 | 45 |
Cargo handler
Airside Logistics
Contact details
Business hours
Mon to Fri: Lodgement Open 120min before Flight Departure. Collection Available up to 45mins After Flight Arrival
Sat-Sun: Closed
Dangerous goods capability
Inbound Only: Limited To The Following Commodities:
- ICE when used as a refrigerate:
- RDS
Cargo AVI capabilities
Cool room capacity
Nil
EFTPOS facilities
Nil
Cargo handler
Precision Aviation Services
Contact details
Business hours
Mon to Sun: Lodgement open 90 mins from flight departure. Collection available up to 60 mins after arrival of flight.
Dangerous goods capability
Yes - Inbound only, limited to the below commodities:
- ICE, only when used as a refringent
- RDS
Cargo AVI capabilities
Cool room capacity
Not available
EFTPOS facilities
No
Cargo handler
Linden Logistics
Contact details
Business hours
Mon to Sun: Opens 90 minutes before first Virgin Australia flight departure and closes 45 minutes after last Virgin Australia flight arrival
Dangerous goods capability
Yes - Inbound only, limited to the below commodities:
- ICE, only when used as a refringent
- RDS
Cargo AVI capabilities
Cool room capacity
Not available
EFTPOS facilities
Not available
Cargo handler
North West Aviation Services
Contact details
Business hours
Mon to Sun: Open 90 min before departure of all Virgin Australia flights and will close 20 min after arrival of all Virgin Australia flights.
Dangerous goods capability
Limited, Only ICE when used a refringent & RDS commodities
Cargo AVI capabilities
Cool room capacity
Not available
EFTPOS facilities
Yes
Cargo handler
Menzies Aviation
Contact details
Business hours
Mon to Fri: 0400 - 0100
Sat & Sun: 0400 - 0000
Lodgement hours
Final cargo acceptance time prior to aircraft’s estimated departure (minutes).
| Animals (AVI) | Dangerous Goods | All Other Cargo | |
|---|---|---|---|
| Screening Required | - | - | 120 |
| Pre-Screened (CSD) | - | - | 60 |
| Screening Exempt | 90 | 120 | 60 |
Handover hours
Earliest cargo collection time after aircraft arrival (minutes).
| Animals (AVI) |
All Other Cargo | |
|---|---|---|
| Collection | 30 | 45 |
Cargo handler
Port Hedland Airfreight
Contact details
Business hours
Mon to Sun: Open 90 min before departure of all Virgin Australia flights and will close 30 min after arrival of all Virgin Australia flights.
Dangerous goods capability
No
Cargo AVI capabilities
Cool room capacity
Not available
EFTPOS facilities
Not available.
Cargo handler
Whitsunday Coast Airport
Contact details
Business hours
Mon to Sun: 150 minutes prior to first VA flight departure until 90 minutes after last VA flight arrival.
Cargo handler
AusFlight Handling(Virgin Australia Branded Building)
Contact details
Business hours
Mon to Fri: Lodgement Open 150 min before Flight Departure. Collection Available Up to 90mins After Flight Arrival
Sat: Lodgement Open 150min before Flight Departure. Collection Available Up to 90min After Flight Arrival on Selected Flights only.
Sun: Closed
Dangerous goods capability
Yes
Cargo AVI capabilities
Cool room capacity
Nil
EFTPOS facilities
Nil
Please note: Cargo Services are suspended until further notice.
Cargo handler
Swissport
Contact details
Business hours
Cargo Services are suspended until further notice.
Dangerous goods capability
Yes - Inbound only, limited to the below commodities:
- ICE, only when used as a refringent
- RDS
Cargo AVI capabilities
Cool room capacity
Not available
EFTPOS facilities
Yes
Cargo handler
Menzies (Virgin Australia Branded Building)
Contact details
Business hours
Everyday: 0430 - 2300
Lodgement hours
Final cargo acceptance time prior to aircraft’s estimated departure (minutes).
| Animals (AVI) | Dangerous Goods | All Other Cargo | |
|---|---|---|---|
| Screening Required | - | - | 120 |
| Pre-Screened (CSD) | - | - | 60 |
| Screening Exempt | 90 | 120 | 60 |
Handover hours
Earliest cargo collection time after aircraft arrival (minutes).
| Animals (AVI) |
All Other Cargo | |
|---|---|---|
| Collection | 30 | 45 |
Cargo handler
AIRWAY
Contact details
Business hours
Mon to Fri: Open 120 mins before departure of all Virgin Australia flights. Closes 90 mins after arrival of all Virgin Australia Flights.
Dangerous goods capability
Yes - Inbound only
Cargo AVI capabilities
Cool room capacity
35 Cubic Metres: 6.06m x2.44m x2.50m, Ex 20ft Reefer Sea Container
EFTPOS facilities
No