Important Information

Border restrictions are changing and we are receiving higher than normal call volumes. Please check the latest Government advice prior to travel.



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Vision or hearing impairment request

For information on the level of service Virgin Australia can provide please refer to our Disability Access Facilitation Plan (PDF).


If you are comfortable that Virgin Australia can provide the assistance you require but wish to provide us with additional information please complete the form below.

If the Disability Access Facilitation Plan (PDF) does not cover the assistance you require or if you are travelling within the next 72 hours, please contact the Guest Contact Centre to discuss your request so we can ensure you are provided with the suitable level of service


Thank you for providing the additional information. This has been added to your booking. In the event that we can not meet your requirements you will be contacted by our Guest Contact Centre via email Please Complete details below Email: Error: The email you have entered is not valid. Please try again or contact our Guest Contact Centre. First Name: Error: Please enter your first name. Last Name: Error: Please enter your last name. Please provide additional information: Error: Please state additional information to your request. Phone Number: Error: Please enter your phone number. Reservation Number: Error: Please enter the correct reservation number. If you experience issues please contact our Guest Contact Centre. Submit This form can only be used by guests with a vision and/or hearing impairment.

If you require special assistance for any other reason, please contact the Guest Contact Centre on 13 6789 so an appropriately trained team member can document your exact requirements. Please select the reason why you require additional assistance? Hearing Impaired Vision Impaired