Important information

Update to Virgin Australia's Privacy Policy

Planning

International Short Haul

 Please note, Go fare is only available on select markets at select times.

  New Zealand/ Cook Islands Tonga
Change Fee* NZD 150 TOP 260
Cancel Fee* Not applicable
Name Change Fee Not applicable
Guest Contact Centre Fee AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card NZD 10  TOP 18
For bookings made by Debit Card NZD 10 TOP 18

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments. 

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* AUD 80 NZD 80  FJD 125  PGK 190  SBD 475  IDR 801,600  WST 155 TOP 140  VUV 6345
Cancel Fee* AUD 80  NZD 80  FJD 125  PGK 190  SBD 475  IDR 801,600  WST 155  TOP 140  VUV 6345
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.6% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* AUD 80 NZD 80  FJD 125  PGK 190  SBD 475  IDR 801,600  WST 155 TOP 140  VUV 6345
Cancel Fee* AUD 80  NZD 80  FJD 125  PGK 190  SBD 475  IDR 801,600  WST 155  TOP 140  VUV 6345
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.6% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments. 

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* No fee +  any fare difference
Cancel Fee* No fee
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.6% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments. 

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* AUD 120 NZD 120  FJD 190  PGK 280  SBD 710  IDR 1,203,000  WST 230 TOP 205  VUV 9520
Cancel Fee* AUD 120  NZD 120  FJD 190  PGK 280  SBD 710  IDR 1,203,000  WST 230  TOP 205  VUV 9520
Name Change Fee Not applicable
Guest Contact Centre Fee No fee
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.6% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments. 

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* No fee +  any fare difference
Cancel Fee* No fee
Name Change Fee Not applicable
Guest Contact Centre Fee No fee
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.6% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.