IMPORTANT INFORMATION

Update on Bestjet bookings

nzPopupImageLocation

KIA ORA! IT LOOKS LIKE YOU'RE IN NEW ZEALAND

Visit our New Zealand website for more relevant pricing, content and promotions.
Planning

Domestic

Change Fee* Permitted up to midnight prior to scheduled departure
AUD 90 + any fare difference
Cancel Fee* Not applicable 
Name Change Fee Not applicable 
Guest Contact Centre Fee^  AUD 40
Airport Service Fee^^  AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Change Fee* Permitted until 30 days prior to scheduled departure.
No fee + fare difference

or
Permitted within 30 days prior to scheduled departure.
AUD 70 fee + fare difference

Cancel Fee* Cancellations permitted until midnight prior to scheduled departure. Credit permitted to Travel Bank only - AUD 70 fee
Name Change Fee AUD 90
Guest Contact Centre Fee^ AUD 40
Airport Service Fee^^ AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Change Fee* Permitted prior to scheduled departure
No fee + fare difference
Cancel Fee*Permitted prior to scheduled departure – credit to Travel Bank (no fee) or refund to original form of payment (A$80 fee)
Name Change Fee AUD 90
Guest Contact Centre Fee^ AUD 40
Airport Service Fee^^ AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Change Fee* Permitted until 30 days prior to scheduled departure
No fee + fare difference
or
Permitted within 30 days prior to scheduled departure
AUD 70 fee + fare difference
Cancel Fee* Cancellations permitted until midnight prior to scheduled departure. Credit permitted to Travel Bank only - AUD 50 fee
Name Change Fee AUD 90 
Guest Contact Centre Fee^  AUD 40
Airport Service Fee^^  AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking
# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Change Fee* Permitted prior to scheduled departure
No fee + fare difference
Cancel Fee* Cancellations permitted prior to scheduled departure. Credit permitted to Travel Bank or original form of payment - no fee
Name Change Fee No fee
Guest Contact Centre Fee^ AUD 40
Airport Service Fee^^ AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.