Important information

Update to Virgin Australia's Privacy Policy

Planning

Domestic

Change Fee* Permitted up to midnight prior to scheduled departure
AUD 90 + any fare difference
Cancel Fee* Not applicable 
Name Change Fee Not applicable 
Guest Contact Centre Fee^  AUD 40
Airport Service Fee^^  AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Change Fee* Permitted until 30 days prior to scheduled departure.
No fee + fare difference

or
Permitted within 30 days prior to scheduled departure.
AUD 70 fee + fare difference

Cancel Fee* Cancellations permitted until midnight prior to scheduled departure. Credit permitted to Travel Bank only - AUD 70 fee
Name Change Fee AUD 90
Guest Contact Centre Fee^ AUD 40
Airport Service Fee^^ AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Change Fee* Permitted prior to scheduled departure
No fee + fare difference
Cancel Fee*Permitted prior to scheduled departure – credit to Travel Bank (no fee) or refund to original form of payment (A$80 fee)
Name Change Fee AUD 90
Guest Contact Centre Fee^ AUD 40
Airport Service Fee^^ AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Change Fee* Permitted until 30 days prior to scheduled departure
No fee + fare difference
or
Permitted within 30 days prior to scheduled departure
AUD 70 fee + fare difference
Cancel Fee* Cancellations permitted until midnight prior to scheduled departure. Credit permitted to Travel Bank only - AUD 50 fee
Name Change Fee AUD 90 
Guest Contact Centre Fee^  AUD 40
Airport Service Fee^^  AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking
# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Change Fee* Permitted prior to scheduled departure
No fee + fare difference
Cancel Fee* Cancellations permitted prior to scheduled departure. Credit permitted to Travel Bank or original form of payment - no fee
Name Change Fee No fee
Guest Contact Centre Fee^ AUD 40
Airport Service Fee^^ AUD 40
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking
For bookings made by Debit Card 0.6% per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.