Travelling as a Vision or Hearing Impaired Guest

It is of utmost importance to us that all of our guests have a safe and enjoyable journey. If you require specific, ‘individual’ assistance, at the airport or during flight, we ask that you tell us about it in advance. That way, we can plan for your arrival and ensure that your travel is hassle free.

How to Book

Bookings for vision and/or hearing impaired guests who require specific assistance when travelling alone or with a Service Dog, may be made through our website, or by contacting our Guest Contact Centre (Internet discount fare will be honoured). See more information on travelling with a service dog.

Vision and/or hearing impaired guests who are not travelling with a Guide/Hearing Dog and do not require any specific assistance at the airport or during the flight can make bookings online.

Calling from New Zealand:

If calling from anywhere else in the world, use your local TRS or TTY service number and request the operator to dial +61 7 3333 6888

If you are travelling with a Guide Dog or a Service Dog, please refer to additional information provided in our Travelling with an Service Dog section.


We provide a broad range of services to assist you within the airport and during your flight. Please discuss your requirements with our Guest Contact Centre at the time of booking. As a guide, the services we can provide include:

At the Airport

During Your Flight

On Arrival