It's natural to want to take the whole family along when you travel, and your furry friends are no exception.

With the right preparation, travelling with your pet can be a great experience for all concerned - but it is important to be well prepared. Watch our video below for some handy hints to get your pet ready for their flight.

Virgin Australia can accommodate pet travel on most domestic flights, where we have appropriate pet handling arrangements in place at each end of the journey. See the "Pet Drop-off Locations' tab for a list of airports where pet travel is accommodated.

Naturally, to keep everyone (including your pet!) safe, there are a few rules and guidelines to follow, as set out below. Virgin Australia reserves the right to refuse carriage of pets when the requirements set out below are not met.

Is my pet suitable for travel?

All pets (excluding authorised Service/Assistance Dogs) travel in the cargo hold of the aircraft, which is temperature controlled like the aircraft cabin. Unfortunately, due to container restrictions, only dogs and cats are accepted for transport when accompanying guests. All other animals will need to be transported using an animal transportation supplier. 

Additionally,  your pet must:

Some states have specific quarantine requirements. Please ensure you check prior to travel. See the Quarantine section below.

A Veterinary Certificate confirming that your pet is fit for air travel (dated within two weeks of the travel date) is required if the pet is:

This is a restriction that applies on all Virgin Australia flights. All pets with the above-named conditions are flown at the shipper’s risk.
 

Brachycephalic breeds

Virgin Australia does not accept bookings for brachycephalic breeds (also known as snub-nosed breeds, which includes cross breeds). If you have any questions, please contact our team on 13 67 89.

These breeds include, but are not limited to the following:

Dog breeds Cat breeds
  • Affenpinscher
  • American Bully
  • American Bulldog
  • Australian Bulldog
  • Boston Terrier
  • Boxer
  • Brussels Griffon / Griffon Bruxellois
  • British/English Bulldog
  • Chow Chow
  • Dogue De Bordeaux
  • English Toy Spaniel/King Charles Spaniel
  • French Mastiff
  • French Bulldog
  • Japanese Chin/Japanese Spaniel
  • Lhasa Apso
  • Neapolitan Mastiff
  • Pekingese
  • Pug:
    • Chinese Pug
    • Dutch Pug
    • Japanese Pug
  • Shih-Zhu (Tsu) (Tzu)
  • Tibetan Spaniel
  • Valley Bulldog
  • Exotic Shorthair Cat
  • Himalayan Cat
  • Persian Cat






      


 


 

 


 

 

For all Brachycephalic or snub-nosed breeds (including cross breeds) booked for travel before 24 January 2020, they are flown at the owner/authorised representative’s risk. We strongly recommend pets five years or older of this breed type are not presented for travel due to welfare concerns.

Restricted breeds

Please note the following dog breeds (including crossbreeds) are prohibited for import into Australia under “The Customs (prohibited imports) Regulations 1956” and will not be accepted for travel:

Domestic/non-domestic hybrids (e.g. dog-wolf crosses) are also prohibited under the “Environment Protection and Biodiversity Conservation Act 1999”.

Virgin Australia Cargo recommendations

To avoid adverse temperatures that may pose a risk to your pet, please avoid booking travel for them during peak temperature periods, such as in the middle of the day.

We strongly recommend that if the temperature is forecast for significant heat and humid and/or it is a multi-sector journey, guests should consider changing their flight to an early morning or late afternoon/evening departure time to ensure your pet’s comfort.

Sedation is NOT recommended for pet air travel unless specifically recommended by your vet. If you wish to sedate your pet for travel, contact your vet for expert advice. A vet certificate will be required for pets sedated for travel. Virgin Australia does not take responsibility for any consequences as a result of sedation.

How to book

With limited capacity for pets on each flight, please ensure that you book early. To ensure there is room for your pet to travel on your flight, the booking for you and your pet must be made via Guest Contact Centre by calling 13 67 89 (if calling from Australia). For contact numbers for outside of Australia see our Contact Us page.

Container requirements and container sizing

It is your responsibility to provide a container for your pet’s travel which complies with the standard required by Virgin Australia. If your pet does not have a travel container which meets our requirements or is not the right size for your pet, we may refuse to accept your pet for transport.

Several reputable suppliers can assist you in selecting the right container to purchase or hire for your pet, including:

The size of the container is very important to the welfare of your pet. The following guidelines must be followed: 

Additionally, the container must:

pet-container-dimensions

 

 

Note: Powerful and strong pets can break through plastic and are therefore required to travel in a metal or wooden container as set out in the IATA Regulations e.g. a CR-82 (see picture below).

560x315-crate-example
Source: https://manoirkanisha.com

Generally, only one pet may travel per container, however, up to three pets can travel per container if they meet all of the following criteria:

A maximum of two adult pets of comparable size up to 14kg each, that are compatible for travel, may be shipped in the same container. Pets over 14 kg must travel individually.

Pet containers – fleet compatibility
(Please note this guide is specific to loose loaded containers only)
  Aircraft
Container External Dimension (L x W x H in cm) F70 F100 B737-700 B737-800 A320
PP10 49 x 33 x 33 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-cross
PP20 53 x 37 x 37 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP30 62 x 43 x 48 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP40 73 x 45 x 54 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP50 78 x 52 x 60 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP60N 100 x 63 x 70 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-tick 15x15-inclusions-tick
PP70 115 x 66 x 80 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-tick 15x15-inclusions-tick
PP80 115 x 66 x 85 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-tick 15x15-inclusions-tick
PP90 131 x 80 x 84 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-tick 15x15-inclusions-tick
PP100 131 x 80 x 97 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-cross
Max pet containers per aircraft 2 4 6

*Measurements provided as a guide. Exact dimensions will vary based on make and model

 

Contents inside the Pet Container

Please see details below of contents that can travel with your pet:

ItemInside the cageAttached to the outside of the cageNote
Toys15x15-inclusions-cross15x15-inclusions-cross 
Collars15x15-inclusions-tick15x15-inclusions-cross 
Leads15x15-inclusions-cross15x15-inclusions-tickMust be zip-tied to the outside
Food15x15-inclusions-cross15x15-inclusions-cross 
Document(s)15x15-inclusions-cross15x15-inclusions-tickMust be tapped to the outside
Animal jackets15x15-inclusions-cross15x15-inclusions-crossGreyhounds are allowed to wear compression

 

 .

Quarantine

Before travelling with your pet, there are some domestic quarantine restrictions you should be familiar with. Please note, it is your responsibility to ensure that your pet meets all quarantine requirements.

Visit the Australian Interstate Quarantine website to check if your pet will be welcome at your destination.

Due to the complexity of quarantine laws (and to guarantee the health of your pet), Virgin Australia will only accept pets for international travel from approved International Pet & Animal Transportation Association (IPATA) pet agents.

Virgin Australia refusal of carriage

At all times, Virgin Australia reserves the right to refuse carriage of your pet. This can include, but is not limited to:

Information for Velocity members

In addition to your own Points, Velocity Frequent Flyer members can earn Points when travelling with pets on a Virgin Australia domestic flight*. Members will earn a minimum of 300 Points per pet container for each flight sector flown. Silver, Gold and Platinum members earn a 50%, 75% and 100% Points bonus respectively on top of the base Points earned.

To earn Points, you must be travelling with your pet on the same flight and your Velocity membership number must be added to the booking. 

Points Earned per Virgin Australia flight:

# of Pet Carriers

Red

Silver

Gold

Platinum

1 Pet Carrier

300 Points

450 Points

525 Points

600 Points

2 Pet Carriers
(Maximum)

600 Points

900 Points

1,050 Points

1,200 Points


For more information visit the Velocity website

*Points will not be earned for unaccompanied pets, the international transportation of pets, or Service dogs that travel in the cabin of the Virgin Australia flight. Points will be awarded for a maximum of two pet carried per booking.

Virgin Australia pet travel guidelines and conditions of carriage

We recommend for you to familiarise yourself with the following documents prior to travel. The documents outline your role and responsibilities in preparing your pet for travel.