The following information relates to the transportation of accompanied pets. For the transportation of unaccompanied pets, please see the unaccompanied pets tab.
Virgin Australia charges fees based on the combined weight of each container and the pet(s) which will be travelling in that container.
Payment of Fees for accompanied pet bookings will be collected by our Guest Contract Centre at the time of booking. A refund of Fees due to the cancellation of an accompanied pet booking will only be available outside 28 days of the date of travel, regardless of class of fare booked by the accompanying passenger. However, you may be entitled to a refund of the Fees under the Australian Consumer Law in certain circumstances.
Fees are payable:
Payment for pet transportation Fees can be made via GCC with:
If extra payment is needed upon lodgement due to excess weight, it must be paid using:
Fees for pet travel will increase for bookings from October 1, 2017. See the below table for the increased rate.
|Size||Weight||Fee (AUD) *GST Inclusive |
Until 30 September 2017
|Fee (AUD) *GST Inclusive |
From 1 October 2017
|Small Pet||0 to 10kg||$85.00||$95.00|
|Medium Pet||11 to 20kg||$105.00||$115.00|
|Large Pet||21 to 30kg||$135.00||$150.00|
|Extra Large Pet||30kg + (max 65 kg)||$165.00||$180.00|