Booking

Any guest over 2 years of age who is not yet 12 years of age is classed as a child and must occupy a seat with their own ticket. If booking for a child who will turn 12 years of age during the journey, the flights must be booked as an adult for the entire journey.

Domestic and Trans-Tasman Services A Child seat is charged at full price.
International Short Haul Services (Other than Trans-Tasman) A Child seat is charged at 75% of the full fare excluding taxes, fees and surcharges.
Long Haul International Services: A child’s seat is charged at 50% to 75% of the full fare (depending on the route) excluding taxes, fees and surcharges. Note: Children travelling to or from North America in Business Class on Virgin Australia operated flights are charged at full price.

Check-in

Please allow 60 minutes for Domestic travel, and 2 hours for International travel when checking in with a child.

Check-in team members may request proof of date of birth – extracts or copies of birth certificates are acceptable, as are immunisation books.

Baggage

  Checked Baggage Carry-on Baggage
Domestic and International Short Haul Children are entitled to the same baggage allowance as adults if it's included in the fare. Adults accompanying children are entitled to carry 1 car seat or booster seat per child as checked baggage free of charge, irrespective of the weight. Children are entitled to the same carry-on baggage allowance as an adult.
International Long Haul Children are entitled to the same baggage allowance as adults. If a child checks in a car seat/booster seat, it will not be carried free of charge and will represent 1 piece of their baggage allowance.

Items to Take on Your Flight

To give your child homely comforts, pack a few little things in your child’s carry-on baggage for the flight. Some suggestions are:

Guest Comfort Items

Certain guest comfort items, including kids’ sleeping devices, are now permitted for use on board all Virgin Australia aircraft, where seat pitch allows. Items such as Plane Pal, Fly Tot and Jetkids Bedbox are approved for use provided they meet the below Guidelines for Use. See the below video on how these items are used onboard. 

Guidelines for Use: 

Example of use on Airbus A330 or Boeing 777 aircraft:
800x191-kidsseats-large

Example of use on Boeing 737 or smaller aircraft:
661x182-kidsseat-small

Additionally, please note: 

Tips for Your Flight

Children can be anxious about new or different experiences. Explaining the processes of checking in, take off and landing can ease young minds.

Crying Children

Why do they cry at certain times?

It is not uncommon for children to cry, and/or put their hands over their ears, during take-off and landing. Please do not be alarmed and feel embarrassed. Crying is a natural way for a child to clear their ears – it is best to let them go.

How can I help prevent this?

Give them something to chew on, like jelly sweets, so that they are constantly chewing and swallowing. This can help prevent discomfort.

Mother/Parent Rooms at the Airport

You will find Mother's/Parents' rooms to accommodate your needs within all of our airport terminals.

For further information on locations please refer to our Airport Guides.

Child Restraint Systems (CRS)

Virgin Australia accept the carriage of selected child restraint systems (CRS), including car seats and harnesses, onboard the aircraft subject to satisfication of the below requirements.

Note: Approved support devices designed to provide upper postural support for a guest with disability can be found on our Mobility Assistance page

To be considered for travel, all other CRS that aren’t classified as an approved support device must be certified for carriage in the aircraft by meeting one of the below labelling/marking requirements and also the Car Seat Acceptance Criteria below. Wording on labels must be consistent with wording outlined below.

 

Comply with Australian design standard AS/NZS 1754: 2013 and onwards
  • Be permanently and legibly marked AS/NZS 1754 and bear the label ‘This child restraint system meets the standard for use in aircraft as recommended by the Civil Aviation Safety Authority of Australia and the Civil Aviation Authority of New Zealand'.
  • Car seats that comply with Australian design standard AS/NZS 1754 and which bear the approved label for fitment in an aircraft (see below) can be installed on Virgin Australia aircraft with only the use of the aircraft seat belt.

Approved Label for Aircraft Use

Label for child restraint system

*May be certified for Forward or Rear facing use, Forward only use or Rear facing only use.
  • Car seats that comply with Australian design standard AS/NZS 1754 which do not bear the approved label for fitment in an aircraft are currently unsuitable for carriage on Virgin Australia aircraft, as they require a top tether in addition to the fastened lap belt to secure the three-point attachment.
Comply with United States FAA design standard FMVSS No. 213 Have two markings: ‘This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards” and in red lettering: ‘This Restraint is Certified for Use in Motor Vehicles and Aircraft’.
Be approved under United States FAA process TSO-C100b Be permanently and legibly marked ‘TSO-C100b’.
Be approved under United States FAA process 21.305(d) Be clearly marked showing FAA approval under 21.305(d) and bear the label ‘FAA Approved in Accordance with 14 CFR 21.305(d)’.
Be approved under United Nations ECE (Economic Commission for Europe) Regulation No. 44
  • Be clearly marked with a circle around the letter ‘E’ followed by the distinguishing number of the country which has granted approval.
  • Be clearly marked with the approval number showing version ECE R44/03 or ECE R44/04.
Be clearly marked with a label showing the CRS has been certified to CMVSS 213 or 213.1
  • Rear-facing restraint systems are certified to CMVSS 213.1.
  • Forward-facing restraint systems are certified to CMVSS 213.
  • Convertible restraint systems are certified to both CMVSS 213 and 213.1.

Car Seat Acceptance Criteria

 

In addition to the above, car seats must meet the following criteria prior to being considered for travel:

If accepted for carriage, car seats must also be:

CARES Child Restraint

Virgin Australia does not provide, but permits use of the CARES Child Restraint onboard for infants and children. This device must have the original label intact and must be used in accordance with operating instructions.

The CARES restraint is generally approved for use in most seats on the aircraft and is manufactured by leading aviation restraint manufacturer AMSAFE.

Please note the CARES restraint is not approved for use in the Business class suites of our Airbus 330 and Boeing 777 aircraft. 

For more information visit Kids Fly Safe or to purchase a CARES restraint in Australia visit Little Gulliver.

Talk to Us

If you are planning to travel with a CRS onboard a Virgin Australia flight, we encourage you to contact our Guest Contact Centre at least 24 hours before departure.

At the Airport

A visual assessment of all devices will be conducted at check-in and onboard. All labels, supporting paperwork and operating instructions must be clearly visible and available for inspection by Virgin Australia staff, at all times.

Our priority is the safety of you, your family, our guests and crew. If it is determined that a particular device does not meet our requirements it must be checked in as checked baggage.