Car Hire Price Promise


Book car hire with Hertz, Thrifty or Europcar (a Preferred Supplier) to receive the lowest retail rates.

If you book with one of our Preferred Suppliers through, or as a Travel Extra while booking flights online via the Virgin Australia website, and find a lower retail rate elsewhere on the same day, we will:

To qualify for the Price Promise, rates must be available online to the general public, with the same Preferred Supplier and booking conditions. Further terms and conditions concerning the Price Promise can be found at the bottom of this page.

How do I take advantage of the Price Promise?

To make a claim you must have a confirmed and current car hire booking with one of our Preferred Suppliers, made online via or as a Travel Extra while booking flights online via the Virgin Australia website.

Claims must be made by midnight (AEST) on the same day you receive your car hire booking confirmation email.

To claim:

A) Screen shot the webpage that shows the lower, publicly-available Internet rate.
Note: The screen shot must show the lower rate corresponding to the same:

B) Email with:

Important Information:

All required information must be provided or your claim will be deemed invalid.

Once you submit your claim, we will endeavour to notify you within 10 working days as to whether your claim qualifies for the Price Promise.

What do I receive if my claim is successful?

^Terms and Conditions

The Price Promise is only available with our Preferred Suppliers (Thrifty, Hertz and Europcar) for rentals within Australia and New Zealand.

The Price Promise does not apply to cancelled bookings or if a guest finds a cheaper rate through a travel agent, or by way of a corporate discount, private membership rate or when purchasing car hire as part of a holiday package.

A Price Promise claim must be based on a like-for-like comparison between the retail rate provided through or as a Travel Extra while booking flights online via the Virgin Australia website and the retail rate provided online by the same Preferred Supplier with the exact same rental conditions.

Rental conditions include:

If you are comparing discounted or promotional rates, the exact same discount or promotion must be included on the supplier’s site to form the basis of a valid claim. The vehicle at the lower price must be available online for instant confirmation.

The Price Promise may be revised, amended, updated, and/or discontinued at the absolute discretion of Virgin Australia from time to time. The terms of the Price Promise which apply to a claim are those published on the Virgin Australia website at the time a claim is submitted.

Velocity Frequent Flyer is free to join online at Velocity Frequent Flyer is operated by Velocity Rewards Pty Ltd as trustee of the Loyalty Trust. Velocity Membership and points earned and redemption is subject to the Member Terms and Conditions, available at, as amended from time to time.