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Change and Cancellation Fees

Depending on the fare rules which apply to your booking, you may have to pay change or cancellation fees if you wish to change or cancel your booking.  Please refer to the Fare Types guide for more information.

You will have to pay a service fee if you call Virgin Australia's Guest Contact Centre to make, change or cancel a booking - see below.

Guest Contact Centre Fees

You will have to pay a service fee if you call Virgin Australia's Guest Contact Centre to make, change or cancel a booking. You do not have to pay a booking fee if you make a booking on Virgin Australia's website.

Type of Service FeeFee per Guest per booking

   
Booking Service Fee

Applicable for making a booking with the Guest Contact Centre

USD$15

Reissue Service Fee

Applicable when making a change to an existing booking

USD$15

Refund Service Fee

Applicable when cancelling your booking and requesting a refund

USD$15