information for guests with specific needs

Virgin Australia offers a range of services for our guests who require special assistance. At Virgin Australia we are committed to the carriage of guests with specific needs in a safe and enjoyable manner.

Our goal is to make your travel as comfortable as possible through-out your entire journey with Virgin Australia. We want our guests to feel at ease with every part of the travel process, from the moment you phone our Guest Contact Centre to your arrival at your destination.

To allow Virgin Australia to provide you with the best possible service we need to know in advance about any special requirements you may have. Doing this gives Virgin Australia time to ensure arrangements are made so that you have a hassle-free and comfortable journey.

If you have any enquiries about our service or wish to make a booking please contact our Guest Contact Centre. When making your reservation simply inform the reservation agent of your special needs. Our agents are trained to accommodate the special needs of our Guests. If you are not sure, please feel free to ask them what assistance is available and inform them of how your needs can best be met.

Types of information that may be of assistance to Guest Contact Centre include;

Please be aware there are limitations to the service that Virgin Australia can provide and advance notice is required for some bookings. To find out further information please follow the links below.

If you require any further information or have any enquiries please contact our Guest Contact Centre.