Fare ConditionsEconomy Reward flights
Flight Changes

Permitted, subject to availability.

Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector.

Changes to routing may result in fare differences and additional restrictions.

All changes are subject to a 7,500 Point or $60 charge per guest per booking.

Name changes are not permitted.

Voluntary Cancellations

Cancellations and refunds are permitted prior to commencement of any travel.

Cancellations must be requested at least 24 hours prior to first scheduled departure, and refunds are subject to a 7,500 Point or $60 charge per guest per booking.

Refunds or re-credit are not permitted once travel has commenced.

Guests who check-in but do not fly will not be eligible for a refund or credit.

Food and Beverage

On direct flights between Australia and Bali, Thailand, Fiji, Papua New and Soloman Islands, all economy guests receive complimentary food and selected beverages

All other flights - Tea/coffee/water included

Additional food and beverages available for purchase onboard, subject to availability.

Checked Baggage

 1 piece included (weighing up to 23kg) on services.

An additional allowance may apply depending on your Velocity membership level at the time of travel.

Extra Leg RoomAvailable for purchase.
Advanced Seat Selection Available at time of booking or at check-in.
Priority Check inDepending on your Velocity membership level (where offered).
Priority Boarding Depending on your Velocity membership level (where offered).
Lounge EntryLounge Membership is available for purchase. Entry is complimentary for Gold and Platinum Velocity members.