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ticket and baggage protection insurance

Get all the benefits of Ticket Protection Insurance, plus the additional benefit of covering your luggage while in the care of Virgin Australia and Virgin Samoa.

Ticket and Baggage Insurance policies are available to Virgin Australia and Virgin Samoa ticket-holders only. In the event of a claim you will be required to provide confirmation of your ticketing arrangements.

Summary of Benefits

1. Cancellation Fees

Cover for the cost of prepaid Virgin Australia and Virgin Samoa tickets which you have had to cancel if your journey is cancelled or shortened at any time through circumstances neither expected nor intended by you and which are outside your control, such as:

2. Luggage/ Personal Effects

Cover for replacing Luggage and Personal Effects lost or stolen or reimbursing repair cost for accidentally damaged items, for checked Luggage while in the care of Virgin Australia and Virgin Samoa including:

Please note: There are some circumstances that we will not cover. Refer to the exclusions outlined in Section 2 and in "General Exclusions Applicable to all Sections".

3. Luggage/ Personal Effects Delay Expenses

Cover to purchase essential items of clothing and other personal items following your Luggage and Personal Effects being delayed, misdirected or misplaced by Virgin Australia or Virgin Samoa for more than 6 hours.

Important Information

This is only a summary of the benefits. Please read the Policy Wording carefully for the complete details of "What We Will Pay" and "What We Will Not Pay" and which types of cover are provided under each plan. Importantly, please note that exclusions do apply as well as limits to the cover and these are set out in the Policy Wording. Unless otherwise specified below, the benefit relates to the Ticketed Passenger.


Virgin Australia Airlines Pty Ltd ABN 36 090 670 AR 279723 is an authorised representative of AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFS Licence No. 245631. Travel Insurance is arranged and managed by AGA Assistance Australia Pty Ltd and is issued by Allianz New Zealand Limited ABN 15 000 122 850 AFS Licence No. 234708. This is general information only and does not consider your personal circumstances. You should consider the Policy Wording available from us before making any decisions about this product.