Important information

Update on Bali flights

Experience

Virgin Samoa

Virgin Australia is proud to be a partner of the Government of Samoa in founding the Joint Venture airline Virgin Samoa. Our partnership with the Government of Samoa is committed to making flying more affordable to visit friends and family overseas as well as for leisure travel from Australia, New Zealand and South Pacific destinations.

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Virgin Samoa offer non-stop services between Samoa, Brisbane, Sydney and Auckland using B737 aircraft.

Virgin Samoa Business Class

  • Priority check-in and boarding
  • Luxurious leather seat
  • Enjoy sophisticated Business Class menu offers gourmet food created by renowned Australian chef Luke Mangan.
  • Compliment your meal with premium selection of Australian beers, spirits and fine wines
  • Complimentary Tablet to access the Virgin Australia Wireless In-flight Entertainment system
  • Lounge access for guest on the day of travel.

Virgin Samoa Economy Class

  • Luxurious leather seat
  • Enjoy complimentary meals and drinks for Flexi guests
  • A selection of food and drinks available for purchase on board for non-Flexi guests
  • Unlimited access to the Virgin Australia Wireless In-flight Entertainment system.

Transfers 

Virgin Australia and Virgin Samoa share check-in counters. Please check your itinerary and ensure you check-in with the operating airline.

You should be checked in for your international flight at least 90 minutes prior to your scheduled departure time. For further details see Check In.

Arriving in Australia

On arrival in Australia, all guests must clear immigration and customs before proceeding to domestic transfer area.

Complimentary intra-terminal transfers are offered between domestic and international terminals for connecting guests in Sydney and Brisbane.

Please select your city to view a transfers map and instructions: 

Carry-on Baggage

Your carry-on baggage allowance will depend on the operating carrier’s policy for each sector.  The operating carrier of each sector is detailed in your itinerary. View the Virgin Australia carry-on baggage guidelines.  

Checked Baggage

Your bags will be checked to your final destination when purchased in a single ticket, offering you a seamless customer experience. 
Your included baggage allowance depends on fare purchased and your Velocity membership level at time of travel. For more information see Checked Baggage.

Excess Baggage 

For details on excess baggage charges and options for pre-purchase of additional baggage for Virgin Australia and Virgin America operated flights see Checked Baggage.

Virgin Australia Lounge Access 

We’ve raised the bar. 

Whether it’s relaxing with a glass of wine at the end of a long day, enjoying live music that lifts your mood or simply waking up with a freshly made barista coffee, our lounges aim to make flying a pleasure.

Our architecturally designed lounges are the perfect environment to catch up on work, socialise or relax in comfort. Full business services are available including complimentary WIFI access, meeting rooms and access to a suite of news publications so you can continue your day undisturbed.

Velocity Platinum and Gold members, Guests in business class and Virgin Australia lounge members can enjoy lounge access when travelling on Virgin Australia operated domestic flights.

Virgin Australia Velocity Frequent Flyer members can earn and redeem Velocity Points and earn status credit on all Virgin Samoa flights. Eligible Velocity Frequent Flyer members can also enjoy numerous benefits from priority airport check-in, priority boarding, priority baggage handling, priority screening and access to selected Virgin Australia lounges.

Become a Velocity Frequent Flyer.

On services operated by Virgin Australia with a VA flight number Velocity Platinum members Velocity Gold members Velocity Silver members
Earn Velocity Points tick yes tick yes tick yes
Redeem Velocity Points tick yes tick yes tick yes
Earn Status Credits tick yes tick yes tick yes
Priority airport check-in tick yes tick yes tick yes
Priority boarding in Brisbane and Sydney Airports tick yes tick yes no
Priority baggage handling tick yes tick yes no
Priority screening in Brisbane and Sydney airports tick yes tick yes no
Access to the Virgin Australia Lounge tick yes tick yes no
Increased check in baggage allowance – when travelling trans-Tasman Economy – 3 x 23kg
Business – 3 x 32kg
Economy – 2 x 23kg
Business – 2 x 32kg
Economy – 2 x 23kg
Business – 2 x 32kg

 

Velocity Frequent Flyer loyalty program of Virgin Australia

For full terms and conditions and more information, please visit Benefits at a Glance.