IMPORTANT INFORMATION

Passengers travelling on international flights 26 September 2016

Experience

Singapore Airlines Alliance

Alliance with Singapore Airlines and SilkAir

Virgin Australia is proud of our partnership with Singapore Airlines and SilkAir – one of the world’s most respected and innovative airline groups.

The Virgin Australia and Singapore Airlines partnership offers premium customer service and access to an expansive global network. Together we provide a wide range of travel and frequent flyer benefits, regardless of whether you are travelling for business or leisure.

As a truly global partnership, together we fly from 47 Australian ports to Singapore then onto over 90 destinations worldwide all with the convenience of a single ticket.

Imagine the possibilities: seamless connections and award winning service from Adelaide to Amsterdam, Broome to Bangkok and Canberra to Kota Kinabalu.
 

Singapore Airlines Logo 

Visit the Singapore Airlines website.

 

Singapore Airlines - SilkAir and Virgin Australia Network

As Australia’s largest foreign carrier, Singapore Airlines and its regional wing, SilkAir, offer 116 flights per week between Australia and Singapore from Adelaide, Brisbane, Darwin, Melbourne, Perth and Sydney. Virgin Australia connects its expansive domestic Australian network to Singapore Airlines and SilkAir services to Europe, Asia, the Indian Subcontinent and Africa. Within Asia, guests can connect to over 30 destinations serviced by SilkAir.

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In the Air

Virgin Australia Cabin Classes

International 'The Business'

Virgin Australia International Business Class Cabin

 

When travelling in ‘The Business’ on Virgin Australia’s Boeing 777 fleet, guests will enjoy all of the exceptional benefits as detailed below:

  • Arrive and depart in style with complimentary limousine transfers
  • Dedicated ‘The Business’ Check-in, Boarding and Baggage Release
  • Access to Virgin Australia partner lounges
  • Welcome aboard glass of champagne
  • Private cocoon-like suites
  • Fully horizontal lie flat beds with in seat massage and extra legroom
  • Personal video screen with full screen video on demand entertainment system
  • Fully adaptable private suite with electrical power, USB connectivity and storage at your fingertips
  • A Luke Mangan designed à la carte menu, which uses the finest local produce
  • Premium selection of Australian and international wines
  • Self-service boutique bar
  • Customs Express Path and Priority Baggage release

 

Premium 

virgin Australia International Premium Economy cabin

 

 

When travelling in our Premium experience across our Boeing 777 fleet, guests will enjoy benefits such as:

  • Dedicated Premium Check-in, Boarding and Baggage Release
  • Champagne cocktail and canapés served after take-off
  • Generous 41” seat pitch and 9” recline
  • 10.6” Seatback In-flight entertainment screen and noise cancelling headsets
  • In-seat electrical power and USB connectivity
  • Self- service bar with a selection of beverages and snacks
  • The best in fresh and local produce, with a selection of Australian wines and world-class liqueurs

 

International Economy 

Virgin Australia International Economy Class cabin

  • Personal video screen with full video on demand entertainment system
  • USB slot to power personal devices
  • Delicious menu with a selection of meal and beverage option
  • Self-service snack kiosk with a selection of snacks and drinks.

Guests travelling on our international long haul services also have the opportunity to select Economy Space + at the time of booking. Located in the first five rows and the exit rows of the main cabin on Virgin Australia's Boeing 777-300ER fleet, Economy Space + benefits include:

  • Extra legroom;
  • Check-in via a dedicated Premium check-in counter;
  • Pre-boarding;
  • Preferred overhead locker;
  • Dedicated crew members throughout the flight;
  • Guaranteed first meal choice; and
  • Premium noise cancelling headset.

Domestic/International Short Haul

Virgin Australia offers two comfortable, stylish and innovative cabin classes on-board its Domestic Australia flights, providing wireless In-flight Entertainment, gourmet food and beverage selections and excellent customer service. Learn more about our Cabin Classes.

Domestic Economy Class

The Economy experience on Virgin Australia is far from standard. Each guest will enjoy superior quality and comfort and of course, Virgin Australia’s award winning service. You will be offered an exciting range of food and beverage choices and complimentary state of the art wireless in-flight-entertainment system available on most flights.

Singapore Airlines Cabin Classes

Virgin Australia’s alliance with Singapore Airlines offers guests more comfortable ways to travel than ever before. Whether discussing business, or sharing a relaxing moment, each cabin is exceptionally accommodating. Singapore Airlines services from Australia are operated by a combination of next generation Airbus A380 and Airbus A330 aircraft.

Suites

Exclusively on board the A380 aircraft, the Singapore Airlines Suites are your haven of luxury. Each individual cabin features sliding doors and window blinds, offering you the freedom to decide on the level of privacy you prefer. The leather and wood finishes, created in soothing natural hues, enhance the sense of serenity.

New First Class

Inside the Singapore Airlines lavishly designed First Class cabin, eight stately seats await the privileged few, creating a private haven with new levels of exclusivity.

Business Class

The Business Class seat fitted on Singapore Airlines A380, Boeing 777-300ER and refitted 777-200ER, is the most spacious the world has ever seen. Each leather seat unfolds to reveal the largest full-flat bed in business class, with more room to stretch, providing you a rejuvenating night’s rest.

New Economy Class

Through the use of innovative design and materials, the new Economy Class seats are more comfortable with increased personal space. Passengers are also able to enjoy the state-of-the-art in-flight entertainment system.

Transfers 

Virgin Australia and Singapore Airlines codeshare on each other’s services. Please check your itinerary and ensure you check-in with the operating airline. 

You should be checked in for your international flight at least 90 minutes prior to your scheduled departure time. For further details see Check In.

Arriving in Australia

On arrival in Australia, all guests must clear immigration and customs before proceeding to domestic transfer area.

Complimentary intra-terminal transfers are offered between domestic and international terminals for connecting guests in Sydney and Brisbane.

Please select your city to view a transfers map and instructions: 

Carry-on Baggage

Your carry-on baggage allowance will depend on the operating carrier’s policy for each sector. The operating carrier of each sector is detailed in your itinerary.

View the Virgin Australia and Singapore Airlines carry-on baggage guidelines.

Checked Baggage

Your bags will be checked to your final destination when purchased in a single ticket, offering you a seamless customer experience.

Your included baggage allowance depends on the fare purchased and your Velocity membership level at time of travel. For more information see Checked Baggage.

Excess Baggage

Excess baggage fees will be charged for any items that exceed the free checked baggage allowance. For details see Excess Baggage.

Virgin Australia Lounge Access 

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We’ve raised the bar.

Whether it’s relaxing with a glass of wine at the end of a long day, enjoying live music that lifts your mood or simply waking up with a freshly made barista coffee, our lounges aim to make flying a pleasure.

Our architecturally designed lounges are the perfect environment to catch up on work, socialise or relax in comfort. Full business services are available including complimentary WIFI access, meeting rooms and access to a suite of news publications so you can continue your day undisturbed.

Velocity Platinum and Gold members, Guests in business class and Virgin Australia lounge members can enjoy lounge access when travelling on Virgin Australia operated domestic flights.

Singapore Airlines Lounge Access

Velocity Platinum and Gold members can enjoy world-class comfort and service in Singapore Airlines Gold Lounge at Singapore Changi Airport when travelling Economy Class with Singapore Airlines.

Velocity Platinum and Gold Velocity members are invited to experience SilverKris Lounges worldwide, including the new SilverKris Lounge in Sydney, outside of Singapore on the same day of travel.

Business Class guests can enjoy Lounge Entry into SilverKris Lounges worldwide.

For more information see the International Lounge Access page.

A World First for Frequent Flyers

Velocity Frequent Flyer and Singapore Airline' KrisFlyers have the ability to convert their Points and Miles between both programs to receive a number of innovative new benefits.

The conversion innovation, which is exclusive to the two airline loyalty programs, gives Velocity members the ability to convert their Points to KrisFlyer Miles and use them to upgrade their seat, book Reward Seats or pay for flights across the combined international network of Singapore Airlines and SilkAir.

KrisFlyer members are also able to benefit from Velocity’s range of non-flight redemption rewards, and use their Points to access upgrades, Reward Seats or pay for flights across Virgin Australia’s domestic and International network.

This world first initiative enhances the existing alliance offering for Velocity members and shows our commitment to rewarding our members for their loyalty.

Transfer Velocity Frequent Flyer Points and KrisFlyer Miles between KrisFlyer and Velocity - terms and conditions apply.

Visit the Singapore Airlines Website

Rewards and Recognition

Since our partnership began, Velocity and Singapore Airlines KrisFlyer have continually worked together to ensure the travelling experience for our most loyal members is the world’s best.

Velocity members can earn Velocity Points and Status Credits on Singapore Airlines and SilkAir operated flights, and redeem Points for flights in their award winning Economy, Business or First Class cabins on services to over 90 destinations around the globe.

Eligible Platinum and Gold Velocity members will receive the luxury of priority check in, priority boarding, additional baggage allowance and entry into Singapore Airlines lounges around the world.

On services operated by Singapore Airlines or SilkAir with a VA, SQ or MI flight numberVelocity Platinum membersVelocity Gold membersVelocity Silver members
Convert your Points and Miles between Frequent Flyer Programstick_yestick_yestick_yes
Earn Velocity Pointstick_yestick_yestick_yes
Redeem Velocity Pointstick_yestick_yestick_yes
Earn Status Creditstick_yestick_yestick_yes
Priority airport check-intick_yestick_yesno
Priority boarding tick_yes tick_yes no
Priority baggage handling tick_yes tick_yes no
Lounge access to Singapore Airlines LoungesEligibility for lounge access varies according to your fare class, Velocity membership level and destination. For information on worldwide lounge access, simply select your eligibility from the drop down box on Virgin Australia’s International Lounge Access Guide.
 
Increased check in baggage allowance - all Singapore Airlines/SilkAir operated servicesCheck in 20kg of additional baggage or 1 additional piece up to 23kgs for services to/from the USACheck in 15kg of additional baggage or 1 additional piece up to 23kgs for services to/from the USAno

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For full terms and conditions and more information, please visit Benefits at a Glance.