IMPORTANT INFORMATION

Update on Port Vila (Vanuatu) flights

Experience

Hawaiian Airlines

 

Virgin Australia is proud to be a codeshare partner with Hawaiian Airlines from Sydney to Honolulu and the neighbouring islands of Maui, Kauai and The Big Island.

Our partnership offers Velocity Frequent Flyer members the ability to earn and redeem Velocity Points and gain Status Credits on eligible flights.

Visit the Hawaiian Airlines website.

 

In the Air

Virgin Australia codeshares on Hawaiian Airlines non-stop services between Sydney and Honolulu using A330 aircraft. With an extended codeshare offering on flights between Honolulu and the neighbouring islands of Maui, Kauai and The Big Island Hawaii using B717 and ATR 42 aircraft. 

Hawaiian Airlines International Business

750x260-ha-front-cabin

  • Pre-departure signature cocktail
  • Generously sized seats with extra legroom
  • Priority boarding
  • Award-winning Hawai‘i regional cuisine
  • Unlimited in-flight beverage service
  • Complimentary in-seat entertainment system with access to a wide selection of Movies On Demand, TV shows and audio channels
  • Complimentary access to the Hawaiian Airlines Plumeria Club

Hawaiian Airlines International Extra Comfort

750x260-ha-extra-comfort

  • More legroom
  • Priority boarding
  • Upgraded meal and a selection of beverages, including beer, wine and spirits
  • Personal electrical power outlet
  • Complimentary in-seat entertainment system with access to a wide selection of Movies On Demand, TV shows and audio channels

Hawaiian Airlines International Economy

  • Sumptuous island-inspired meals and a selection of beverages, including beer, wine and spirits
  • Complimentary in-seat entertainment system with access to a wide selection of Movies On Demand, TV shows and audio channels

Transfers 

Virgin Australia codeshares on select Hawaiian Airlines services. Please check your itinerary and ensure you check-in with the operating airline.

You should be checked in for your international flight at least 90 minutes prior to your scheduled departure time. For further details see Check In.

Arriving in Australia

On arrival in Australia, all guests must clear immigration and customs before proceeding to domestic transfer area.

Complimentary intra-terminal transfers are offered between domestic and international terminals for connecting guests in Sydney and Brisbane.

Please select your city to view a transfers map and instructions: 

 

Carry-on Baggage

Your carry-on baggage allowance will depend on the operating carrier’s policy for each sector.  The operating carrier of each sector is detailed in your itinerary. View the Virgin Australia or Hawaiian Airlines carry-on baggage guidelines. 

Checked Baggage

Your bags will be checked to your final destination when purchased in a single ticket, offering you a seamless customer experience. 
Your included baggage allowance depends on fare purchased and your Velocity membership level at time of travel – see details in below table. 

Cabin Allowance
Economy 2 x 23kg
Business 2 x 32 kg

 For additional information see Checked Baggage.

Excess Baggage

Excess baggage fees will be charged for any items that exceed the free checked baggage allowance. For itineraries where Hawaiian Airlines is the international operating carrier, the Hawaiian Airlines excess rates will apply. For details see Hawaiian Airlines.

Virgin Australia Lounge Access 

We’ve raised the bar. 

Whether it’s relaxing with a glass of wine at the end of a long day, enjoying live music that lifts your mood or simply waking up with a freshly made barista coffee, our lounges aim to make flying a pleasure.

Our architecturally designed lounges are the perfect environment to catch up on work, socialise or relax in comfort. Full business services are available including complimentary WIFI access, meeting rooms and access to a suite of news publications so you can continue your day undisturbed.

Velocity Platinum and Gold members, Guests in business class and Virgin Australia lounge members can enjoy lounge access when travelling on Virgin Australia operated domestic flights.

Hawaiian Airlines Lounge Access

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Guests travelling in Business class receive complimentary entry into the International Business class lounge when departing Sydney or Brisbane and the Plumeria Lounge in Honolulu. The Plumeria Lounge is a special place for Hawaiian guests to relax and share memories of the sights, sounds, and flavours of the Islands.

For full terms and conditions and more information, please visit International Lounge Access.   

Virgin Australia Velocity members can earn and redeem Velocity Points and Status Credits by flying on eligible flights with Virgin Australia and Hawaiian Airlines.

Become a Velocity Frequent Flyer.

On services operated by Hawaiian Airlines with a VA or HA flight number Velocity Platinum members Velocity Gold members Velocity Silver members
Earn Velocity Points tick yes tick yes tick yes
Redeem Velocity Points tick yes tick yes tick yes
Earn Status Credits tick yes tick yes tick yes
Access to the Hawaiian Airlines lounges Eligibility for lounge access varies according to your fare class, Velocity membership level and destination. For information on worldwide lounge access, simply select your eligibility from the drop down box on Virgin Australia’s International Lounge Access Guide.
 

 

Velocity Frequent Flyer loyalty program of Virgin Australia

For full terms and conditions and more information, please visit Benefits at a Glance.