Future Flight credits - Future Flight credits expired on 31 December 2023 and are no longer available for booking or travel.

Future Flight credits

Future Flight credits have expired and are no longer available for booking or travel.

Future Flight credits were valid for more than three years. Information about expiry dates was provided in the Future Flight Credit Terms of Use and the Travel Bank Terms and Conditions for Future Flight credits.

If you have questions about your Future Flight credit, please contact Virgin Australia through our enquiry form.

Understanding your Future Flight credit

Because of Virgin Australia’s voluntary administration, and because the new Virgin Australia does not hold the funds associated with Future Flight credits, we are unable to provide a refund or Standard credit for cancelled flights or other services where the booking was made on or before 20 April 2020. We are also unable to provide a refund or Standard credit in exchange for expired Future Flight credits.

We appreciate it may be difficult to understand the differences between credit types and the fares available to book. The information below defines some of the terms we use on this page, and throughout the booking journey.