From 1 May 2022, Virgin Australia will continue to provide guests who are impacted by COVID-19 flexibility to change the date of their booking without a change fee or place their fare into credit with the cancel fee waived. A fare difference may apply at the time of rebooking.
Guests will be able to take advantage of this policy if they are required to isolate in accordance with the rules of the jurisdiction the guest is in or is travelling to due to testing positive to COVID-19 or being designated as a close contact in the week leading up to their travel date.
To action the change, the guests should call the Guest Contact Centre or Travel Agent prior to the travel date to request a change. A fare difference may apply.
Outside of the above circumstances, our domestic Flexible Flying policy for COVID-19 will end on 30 April 2022. From 1 May 2022, Velocity Platinum, Gold and Beyond members, and guests who have booked a domestic Flex fare, will receive booking flexibility as per the benefits of their membership or airfare purchased.
For all guests travelling on our international services, Virgin Australia will continue to offer fee-free booking flexibility until 30 June 2022, for travel until 31 December 2022.