Virgin Australia Holidays Credit Voucher Terms Of Use

Virgin Australia Holidays Credit Voucher Terms of Use

  1. These Terms of Use apply to Virgin Australia Holidays Credit Vouchers issued electronically (“Voucher”) and do not apply to Gift Vouchers or Gift Cards purchased from Virgin Australia. 

  2. By redeeming or attempting to redeem a Voucher, you accept and agree to be bound by these Terms of Use which are subject to change and acknowledge you have read and understood the Virgin Australia Holidays Terms and Conditions.

  3. A Voucher will be issued as a fixed dollar amount. 

  4. You must be 18 years old or above to redeem the Voucher.

  5. A Voucher will be issued in Australia Dollars (AUD) or New Zealand Dollars (NZD) only. A Voucher can only be redeemed in the currency in which they were issued.


  1. The Voucher can be used to purchase any Virgin Australia service unless otherwise stated on the Voucher or the terms and conditions supplied with your Voucher Number.

  2. The Voucher can be redeemed online at,, or by calling our Guest Contact Centre. To redeem online, proceed to the Payment Section, select 'Travel Voucher' as a payment type and enter the Voucher Number, then click 'Redeem'.

  3. To redeem Voucher through our Guest Contact Centre, call 13 15 16 (within Australia), or 0508 13 15 16 (within New Zealand), or +61 7 3333 6600 (outside Australia). The Voucher can be redeemed for a booking with AFL Travel by contacting 13 17 43.

  4. You must provide the Voucher Number at the time of booking or when contacting us about redeeming your Voucher.

  5. Guest Contact Centre fee of $30 per person capped at 4 people per booking will apply for bookings made via our Guest Contact Centre, unless the online redemption facility is unavailable.


  1. Only one Voucher can be used per booking. Any outstanding difference between the Voucher and the amount of the booking must be paid at the time of booking. Payments made via debit/credit card are subject to a payment surcharge.

  2. The Voucher can only be used towards new bookings and cannot be applied to past bookings.

  3. Vouchers are valid for bookings made within 12 months from the date of issue. The Voucher will expire at midnight on the expiry date stated on the Voucher and cannot be extended.

  4. You must make a booking using your Voucher on or before the expiry date. The booking can be for travel dates after the expiry date. 

  5. If there is any credit remaining after redemption of the Voucher, it can be used towards new bookings until the credit balance reaches zero unless. Any balance that remains on the Voucher after the expiry date is not available for use.

  6. Bookings that have been paid for using Vouchers cannot be changed or cancelled online. You will need to contact our Guest Contact Centre. You will incur a fee if you amend any part of your booking for a Virgin Australia Holidays Package or cancel your booking for a Virgin Australia Holidays Package. The applicable fee will be the fee published on the fees and charges page of the Virgin Australia Website on the date you request the service.

Further Terms and Conditions

  1. You are responsible for keeping your Voucher and Voucher Number secure and confidential. Any person quoting the Voucher Number can use the Voucher. We are not liable for any loss you may suffer as a result of the disclosing or not keeping secure your Voucher Number.

  2. We will not replace lost, stolen or damaged Vouchers.

  3. Vouchers are non-refundable, except as provided under the Australian Consumer Law and cannot be exchanged for cash and cannot be reloaded.

  4. You can check your Voucher balance at any time by calling 13 15 16 (within Australia), or +61 7 3333 6600 (outside Australia).

  5. These Terms of Use are to be construed and enforced in accordance with the laws of Queensland, Australia. Any dispute arising from your receipt or use of the Voucher is exclusively subject to the jurisdiction of the courts of Queensland, Australia.