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KIA ORA!(毛利語,您好的意思)看來您已經抵達新西蘭了

請造訪我們的新西蘭網站,查詢更多相關價格、航班資料及促銷活動。
規劃

票價變更概覽

Changing your flight

更改航班可透過我們網站中的管理預訂(大多數情況下)或透過我們的 旅客聯絡中心(GCC)進行。

Fare difference

如果您想要更改航班,您的新票價將等於或大於原始預訂的票價。您必須支付任何票價差異,另加任何相關的更改費用。

注意:透過我們的旅客聯絡中心進行的更改將產生旅客聯絡中心費用。

Find out more about fees and surcharges.

Flight changes for food and drink inclusive fares

如果您於航班起飛前12個小時內更改航班,原始預訂航班中所宣傳的食物及飲品可能無法供應。

貨幣

如果為國際旅行,任何變更或取消皆將使用原始預訂時所使用的貨幣計算。請參照我們網站「預訂」部分的「各種費用」頁面或您的行程,以瞭解與該種貨幣相關的費用。

費用

在美國銷售點所預訂的往返美國的航班,相關的管理費用為預訂時公佈在我們網站上的費用。其他所有航班的相關管理費用為進行預訂時公佈在我們網站上的費用。

抵免額

If you cancel your flight in accordance with the fare rules, you may be eligible to receive a travel credit to Travel Bank.

Travel credits can be used to book eligible flight and holiday packages available on the Virgin Australia website and will be valid for 12 months from the date the credit was issued, unless a shorter expiry date is notified to you. Some exclusions apply, please see the Travel Bank Terms and Conditions.

If you elect to receive a travel credit, you cannot subsequently apply for a refund to original form of payment even if the fare rules permit.

You may have additional rights under the Australian Consumer Law. For more information, please see: https://www.virginaustralia.com/au/en/experience/service-experience/guarantees/

退款 

If you cancel your flight and are eligible for a refund in accordance with the fare rules, or if you are eligible for a refund under the Australian Consumer Law, you may elect to receive either a travel credit to Travel Bank or a refund.

請聯絡旅客聯絡中心,或將您的預訂參考編號、乘客姓名及航班日期以電郵方式寄至reservations@virginaustralia.com以申請退款。

An administrative fee may apply to refunds depending on the fare rules and reason for the refund.在美國銷售點所預訂的往返美國的航班,相關的管理費用為預訂時公佈在我們網站上的費用。其他所有航班的相關管理費用為進行預訂時公佈在我們網站上的費用。

以現金或EFTPOS的付款將直接退到您所指定的澳洲或新西蘭銀行賬戶。

Refunds are not available if you booked your flight with Velocity Points, unless you are otherwise entitled to one under the Australian Consumer Law.

Refunds of tickets that were paid for with travel credits will result in the travel credits being returned to the same Travel Bank account. For more information, please see the Travel Bank Terms and Conditions

Other information

  • 廣告中所宣傳的食物及飲品並非在所有航班上供應。在可能的情況下,我們將盡量提供適當的替代項目。