If you cancel your flight in accordance with the fare rules, you may be eligible to receive a travel credit to Travel Bank.
Travel credits can be used to book eligible flight and holiday packages available on the Virgin Australia website and will be valid for 12 months from the date the credit was issued, unless a shorter expiry date is notified to you. Some exclusions apply, please see the Travel Bank Terms and Conditions.
If you elect to receive a travel credit, you cannot subsequently apply for a refund to original form of payment even if the fare rules permit.
If you cancel your flight and are eligible for a refund in accordance with the fare rules, or if you are eligible for a refund under the Australian Consumer Law, you may elect to receive either a travel credit to Travel Bank or a refund.
An administrative fee may apply to refunds depending on the fare rules and reason for the refund.在美國銷售點所預訂的往返美國的航班，相關的管理費用為預訂時公佈在我們網站上的費用。其他所有航班的相關管理費用為進行預訂時公佈在我們網站上的費用。
Refunds are not available if you booked your flight with Velocity Points, unless you are otherwise entitled to one under the Australian Consumer Law.
Refunds of tickets that were paid for with travel credits will result in the travel credits being returned to the same Travel Bank account. For more information, please see the Travel Bank Terms and Conditions.