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Experience

Will my flight have a screen, or is it BYO?  

 

Seatback In-flight Entertainment

Available on  selected domestic and international short-haul flights, on equipped aircraft.

Entertainment App

 Available on selected domestic and international short-haul flights on equipped aircraft, using a supported mobile or tablet device*. Before you fly, pack your headphones, charge your device and download our Entertainment app. The Entertainment app is free to download and free to use.

 

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Setting up your device for Wireless In-Flight Entertainment

For Apple and Android devices

  1. Download or update the app.
  2. Turn on flight mode.
  3. Connect to the VirginAustralia WiFi network.
  4. Open App— Sit back and enjoy!

For Windows laptops with Microsoft Silverlight*

1. Ensure the latest version of Microsoft® Silverlight® and Internet Explorer® is installed.
2. Visit our test page at https://va.drmcheck.boardconnect.info to confirm your device is ready for your next flight.
3. Once on board, open Internet Explorer and visit www.boardconnect.aero — then you can watch, listen, read and play.
 

Minimum requirements

  • Apple*: iOS11 with app version 6.1.20
  • Android*: Android 7 with app version 6.1.15
  • Windows: Latest Silverlight and Internet Explorer
  • MacBooks: No longer supported. Please use your mobile or tablet device for your entertainment needs.

Unsupported devices and software: 

Macbook devices

  • Recently Microsoft has withdrawn support of Silverlight for MacBook devices. We are working to make system adjustments to restore MacBook compatibility on Wireless IFE as quickly as possible. Please bear with us as we do this work, we will provide notice on this webpage as soon as access is restored. 

Windows phones and tablets using the Windows Phone operating system

  • Currently not supported on the Wireless In-flight Entertainment system. Virgin Australia is working to increase the availability of the system on additional devices.

Troubleshooting Tips

  • Ensure you have the correct and most up to date version of the app.
  • Ensure flight mode is turned on.
  • Connect to the virginaustralia WiFi network. If you land on the How To or Join Velocity pages, your connection to the virginaustralia network has not been established. Please try again following the steps detailed above.
  • Don't have the app? Open a browser and go to boardconnect.aero to access audio and reading materials. See below for details on how to use in-flight internet to install or update the app in-flight.
  • Check you are using Safari or Chrome for iOS and Android devices. If you have a Windows device, ensure you use Internet Explorer, not Microsoft Edge. MacBooks are no longer supported and therefore will not connect. Please use an Apple or an Android device instead.
  • Still can’t connect? We suggest that you disable all VPNs, close all apps, restart your device WiFi, or restart your device.
  • For further troubleshooting assistance or feedback, contact us at IFE.Feedback@virginaustralia.com.

 

Domestic and International Short Haul services

In-flight Entertainment App

BYO phone, tablet or laptop and enjoy access to hundreds of hours of great movies, TV shows and music. You might even wish your flight was longer.


 

In-flight Entertainment for all

Everyone deserves entertainment. So, we've designed our in-flight entertainment for all guests to enjoy - including those who are visually or hearing impaired.

Domestic and short haul international flights

On domestic and short-haul international flights (wireless-enabled 737), we have a number of movies available with closed captions (CC). You can find these movies in their own collection - just click on the CC to turn them on when playing a movie.

Helpful apps 

VoiceOver is an inbuilt screen reader you can find in Apple products like iPhone and iPad, that converts buttons and text into a synthetic voice. To find it, hold the home button to activate Siri, and ask Siri to activate Accessibility/VoiceOver. A headset will be required. For Android smartphones and tablets, the TalkBack screen reader can be downloaded from Google Play. Like VoiceOver, the TalkBack screen reader will convert buttons and text into a synthetic voice. Once installed, go to your device settings menu and select Accessibly/Vision/TalkBack to open it. A headset will be required.

Have some thoughts on our in-flight entertainment? We’d love your feedback. Just fill out the on board survey ‘Your Say’ or the Guest Relations feedback form.

About Wireless In-Flight Entertainment

What is Wireless In-flight Entertainment?

Wireless In-flight Entertainment is anentertainment system that allows you to wirelessly stream content through our Entertainment App, to your own portable device onboard. There is a server on the aircraft that holds the content and it is distributed to your device through wireless access points located throughout the aircraft.

Is Wireless In-flight Entertainment available on all aircraft?

Virgin Australia is progressively rolling out Wireless In-flight Entertainment across its domestic and international short haul fleet. The system is offered on selected flights operated by equipped Boeing 737-800 aircraft.

Accessing and Using Wireless In-Flight Entertainment

How can I access the In-flight Entertainment App?

For all iPhone and Samsung devices, ensure you have downloaded the Virgin Australia Entertainment App prior to departure. You can download Virgin Australia's In-flight Entertainment App from the App StoreSM or Google Play™ Store via the following links:

If you are using a laptop, you simply need to have downloaded the latest version of Microsoft® Silverlight® software and a compatible web browser, and then load the Wireless In-flight Entertainment test page while connected to the internet to confirm that your software settings are compatible.

*Microsoft Edge will not work on laptops. Please use Internet Explorer.

  • Apple*: iOS11 with app version 6.1.20
  • Android*: Android 7 with app version 6.1.15
  • Windows: Latest Silverlight and Internet Explorer
  • MacBooks: No longer supported. Please use your mobile or tablet device for your entertainment needs.

Is my device compatible with the Wireless In-flight Entertainment App?  

  • Apple*: iOS11 with app version 6.1.20
  • Android*: Android 7 with app version 6.1.15
  • Windows: Latest Silverlight and Internet Explorer (Microsoft Edge will not work)
  • MacBooks: No longer supported. Please use your mobile or tablet device for your entertainment needs.

*Virgin Australia does not guarantee IFE system availability on any device that may be jail broken or rooted. 

Can I use In-flight Entertainment if I have not downloaded the Virgin Australia In-flight Entertainment App or Microsoft Silverlight?

No. Accessing our In-flight Entertainment system requires the latest version of our App or Silverlight to be downloaded on your device prior to departure.

What does gate to gate entertainment mean? 

Personal electronic devices weighing less than 1kg, are now permitted for use during all stages of flight (from departure gate to arrival gate), provided flight mode is selected. Gate to gate entertainment means that you can access the Wireless In-flight Entertainment on smart phones and tablets, from the moment you take your seat onboard the aircraft, until it's time to disembark at your destination.

Please listen to all Cabin Crew announcements on board to confirm that you can use your device throughout your journey in flight mode, and don’t forget to pause and listen to your Cabin Crew during the pre-flight safety briefing. 

Can I access the Internet or use social media via the app?

No, you cannot access the Internet or use social media applications. The wireless signals your device receives is local to the aircraft only and is not connected to the Internet.

If you wish to access the internet or social media, please follow the directions for connecting to In-flight WiFi.

Can I call or text during a flight via the Entertainment App?

No. Mobile phone services (voice and SMS) are not available during flight.

When can I connect to the In-flight Entertainment App? 

From the moment you step onboard, until the moment you arrive at your destination, guests using compatible devices weighing less than 1kg can now access the Entertainment App.VirginAustralia network. Follow the How To Connect prompts to establish your connection.

Guests using a laptop or device weighing more than 1kg can accessIn-flight Entertainment once the fasten seatbelt sign is turned off after take-off until it is illuminated again for landing. 

Do I need to have Flight Mode turned on my device?

Yes. Turning Flight Mode on helps to establish the connection you require to connect to the Entertainment App, it could reduce the risk of interference with the operation of instruments and equipment on the aircraft and can save you battery while travelling.

Is accessing Wi-Fi technology safe? How is this possible?

Wi-Fi streaming in-flight is completely safe on-board aircraft with the correctly installed Wireless In-flight Entertainment system. Virgin Australia has undertaken extensive testing and has received approval for use of the system from the relevant aviation safety authorities.

Do I still need to “activate” the App after downloading or updating it?

No. We have improved the functionality of our In-flight Entertainment App so that it is fully configured as part of the download (and update) process. It is no longer necessary to activate the App.

Microsoft Silverlight

I have Microsoft Silverlight installed but I cannot connect to the Wireless In-flight Entertainment system - why?

You need to ensure you have prepared your device correctly before you fly. To prepare (or 'individualise') your laptop:

  1. Ensure you have the latest version of Microsoft Silverlight and Internet Explorer installed on your laptop.
  2. While connected to the internet, open Internet Explorer and and load the test page
  3. Wait for the short video to play. The video may take a few minutes to load, please be patient and do not click the Continue button if it appears before the video is complete. If the video plays and you arrive at the Start screen, your device is ready to use onboard your next flight. 

Please note, Microsoft Silverlight is not compatible with Microsoft Edge or Google Chrome browsers.

Service update: Unfortunately, Microsoft has withdrawn support of Silverlight for MacBook devices. We are working to make system adjustments to restore MacBook compatibility on Wireless IFE as quickly as possible. Please bear with us as we do this work, we will provide notice on this webpage as soon as access is restored.

How do I individualise my device?

 

  1. Ensure you have the latest version of Microsoft Silverlight and Internet Explorer installed on your laptop.
  2. While connected to the internet, open Internet Explorer and and load the test page
  3. Wait for the short video to play. The video may take a few minutes to load, please be patient and do not click the Continue button if it appears before the video is complete. If the video plays and you arrive at the Start screen, your device is ready to use onboard your next flight. 

Please note, Microsoft Silverlight is not compatible with Microsoft Edge or Google Chrome browsers.

Service update: Unfortunately, Microsoft has withdrawn support of Silverlight for MacBook devices. We are working to make system adjustments to restore MacBook compatibility on Wireless IFE as quickly as possible. Please bear with us as we do this work, we will provide notice on this webpage as soon as access is restored.

My laptop runs Windows 8 and has the latest version of Microsoft Silverlight – why might I be encountering a “plug-in” error message when trying to access the Wireless In-flight Entertainment system?

Windows 8 has two browsers, both called Internet Explorer. One browser is accessible from the Metro interface, while the other browser is accessible only from the desktop environment. While the desktop browser allows the use of plug-ins like Silverlight, the Metro browser does not. As a result, the Wireless In-flight Entertainment system is only accessible in the desktop environment. If you are using Windows 8 with Silverlight® and encounter a plug-in error message when trying to access the Wireless In-flight Entertainment system, please ensure that you are using the browser from the desktop.

In-Flight Entertainment App Content

What content will be available?

You will have access to hundreds of hours of movies, TV shows and music that is refreshed monthly. We have available some of the season's biggest blockbusters as well as a wide variety of family friendly content to keep you entertained throughout your journey.

Can I control when the content starts and stops?

You can control the viewing of the content. Just keep in mind the length of your flight so that you don't miss the end of your program!

Can I continue to access the In-flight Entertainment App content after my flight?

No. You can only access the Wireless In-flight Entertainment system while on board the aircraft.

Specific Assistance

What accessibility is there for the visually or hearing impaired?

Domestic and short haul international flights 

On domestic and short haul international flights, we have a selection of movies available with closed captions (CC). These movies are clearly marked in their own collection, simply click on the CC to activate this function when playing a movie.

Apple offers inbuilt screen reader VoiceOver for the visually impaired. Press and hold the home button to activate Siri. Request Siri activates Accessibility/VoiceOver. The VoiceOver screen reader will convert buttons and text into a synthetic voice. Please note: a headset will be required.

For Android devices, the TalkBack screen reader for the visually impaired can be downloaded through Google Play. If preinstalled, access your device settings menu and select Accessibly/Vision/TalkBack. The TalkBack screen reader will convert buttons and text into a synthetic voice. Please note: a headset will be required. 


Important Information

In-flight Entertainment Terms and Conditions. Please refer to the Use of Electronic Devices for more information on using your device on board Virgin Australia aircraft. All guests are required to bring their own charged devices and headphones to comfortably enjoy our wireless entertainment. Virgin Australia offers In-flight Entertainment on a selected number of aircraft types and routes only and is complimentary to all guests on seatback and with compatible devices. Unfortunately, Silverlight is no longer supported. Guests using MacBooks are required to bring an alternative device for their entertainment needs. For more information on device compatibility, refer to 'List of Supported Devices and Software' section above.