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Having trouble?

Learn how to use the Virgin Australia website with our step by step help guides. If you are still having trouble, please contact our customer service team.

Help guides

Useful links

Manage my booking

Travel plans can change, we get that. Change or cancel your flight as per our fare rules, or cancel your flight for travel credit.*

Using your flight credits

Have future flight credit or an active travel bank? Learn how to book a flight using your future flight credits or travel bank. 

Check the latest travel restrictions

Various restrictions are in place across Australia which may impact your interstate and international travel.