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Planning

Children Travelling Alone

Who is an Unaccompanied Minor?

Virgin Australia considers a child to be an Unaccompanied Minor if the child is aged between:

  1. 5-11 years and is travelling alone;
  2. 5-11 years and travelling in a different cabin class to their Parent/Legal Guardian; or
  3. 12-15 years, travelling alone and their Parent/Legal Guardian has requested additional assistance.

Note: Children aged between 12-15 years (inclusive) travelling on a Delta Airlines operated flight must be booked as an Unaccompanied Minor by contacting Delta Airlines directly.

Making a booking

To make a booking for an Unaccompanied Minor, please call our Guest Contact Centre. You will be asked to provide the following information:

  • Booking password (must be quoted prior to any booking details being confirmed or changes being made to flight details, or drop-off and pick-up details)
  • Child’s full name and date of birth
  • The name and contact details of the child's Parent/Legal Guardian who will sign the Unaccompanied Minor form
  • Name, address, phone number and relationship to child of the person escorting the child on departure
  • Name, address, phone number and relationship to child of the person meeting the child on arrival
  • Any special instructions (e.g. allergies, medical conditions, fear of flying).

Note: The person escorting the child on departure and person meeting the child at arrival must be the Parent/Legal Guardian or someone nominated by the Parent/Legal Guardian who is 18 years of age or older. The person accepting the Unaccompanied Minor cannot be an airline representative working in an official capacity.

Travel restrictions

The following restrictions apply for Unaccompanied Minor travel:

  • To ensure the highest level of service is delivered to all guests, there is a maximum number of Unaccompanied Minors accepted per flight and this number is dependent on the aircraft.
  • Unaccompanied Minors cannot be booked on connecting flights.
  • If the itinerary includes a flight not operated by Virgin Australia (even if it has a VA flight number) the Unaccompanied Minor service must be booked directly with the operating carrier.
  • If the Unaccompanied Minor suffers from any medical condition which may affect their travel they must satisfy our Medical Clearance Guidelines (PDF, 331KB). Our cabin crew are unable to administer medication.
  • If the Unaccompanied Minor is unable to satisfy our Independent Travel Criteria and/or cannot perform the following tasks without assistance, then they are required to travel with a Carer:
  • 1. Consume food and beverages (cabin crew can assist with opening any packaging);
    2. Attend the toilet (including getting to and from the toilet onboard); or
    3. Administer any medication (including Epi Pens).  

Fees and Charges 

Fees are payable upon booking and are chargeable per Unaccompanied Minor, per flight.

Note: The Unaccompanied Minor fee is refundable only upon cancellation of the booking. 

Flight

Fee
(per Unaccompanied Minor sector)

Domestic flights

AUD 55

International short haul flights

Departing from:
  • Australia: AUD 95
  • New Zealand, Cook Islands: NZD 95
  • Indonesia: IDR  935,000
  • Fiji: FJD 145
  • Papua New Guinea: 95 AUD converted (converted to PGK based on daily exchange rate).
  • Samoa: WST 180
  • Tonga: TOP 160
  • Thailand: THB 2400
  • Solomon Islands: SBD 550
  • Vanuatu: VUV 7450

Booking changes

If you need to make changes to your Unaccompanied Minor booking please call our Guest Contact Centre. You will be required to provide the Reservation Number and booking password which was advised at the time of making the Unaccompanied Minor booking.

It is important to protect the secrecy of the password, and ensure it is only disclosed to those people authorised to amend the booking.

Travel documents

Unaccompanied Minor form

The Unaccompanied Minor (UMNR) form must be completed for each Unaccompanied Minor travelling and signed by the child’s Parent/Legal Guardian to be presented at check-in for each flight. The name and signature must match the details recorded in the booking.

The 'Declarations of Parent/Legal Guardian’ section of the UMNR form must only be signed by the child's Parent or Legal Guardian (as approved by a Court). In the case that the person escorting the child at departure for the inbound flight is not a Parent or Legal Guardian, the 'Declarations of Parent/Legal Guardian‘ for the return flight should be completed by the Parent/Legal Guardian prior to the outbound flight and carried by the child to their destination for the duration of the child’s journey as an unaccompanied minor.

Personal information of the child and the person escorting the child at departure will be documented on the Unaccompanied Minor form, and therefore may be viewed by any person picking up the Unaccompanied Minor.

Identification

The Unaccompanied Minor may be required to show proof of age on request at check-in. A birth certificate, birth extract or passport is suitable for identification for an Unaccompanied Minor. Boarding may be refused if this is not provided.

The person escorting the child on departure and meeting the child at arrival must provide photographic identification which must be identical to the name printed on the Unaccompanied Minor form. If photo identification is not available, then three other forms of other government or financial institution issued ID must be provided (Medicare card, credit card, debit card etc.).

If the Unaccompanied Minor is travelling on an international flight they will need their own passport plus any visas or authorisation letters required by the destination country. The Parent/Legal Guardian of the Unaccompanied Minor should contact the consulates of each country to ensure all requirements are met.

Travelling with medication

If an Unaccompanied Minor suffers from any medical conditions which may affect their travel they must satisfy our Medical Clearance Guidelines (PDF, 331KB) and be capable of self-administering their medication in order to travel alone. Our cabin crew are unable to administer medication.

Medication is defined as any medicine issued through a prescription from a pharmacist or over-the-counter. Examples of over-the-counter medication include panadol and antihistamines.

For Unaccompanied Minors travelling with medication, please ensure the following:

  • Virgin Australia is notified at the time of booking
  • Supporting documentation is carried with the Unaccompanied Minor such as a letter from a doctor.
  • The name on the label of the prescription medication matches the name of the Unaccompanied Minor in the booking.
  • The Unaccompanied Minor can self-administer.
  • The ‘Special Instructions’ section of the Unaccompanied Minor form includes all medical information to esnure ground staff and cabin crew are aware.

Unaccompanied Minor journey

Check-in

Please arrive at the airport least 1 hour (domestic) or 2 hours (international) prior to the flights scheduled departure time to leave enough time for check-in, clearing security, and getting settled at the departure gate.

Online check-in is not available for Unaccompanied Minor bookings. Unaccompanied Minors travelling in Business Class will be able to check-in using the Priority Check-in desks.

To ensure we have all necessary information on the day of travel, please download the Unaccompanied Minor (UMNR) form and present the completed form at the check-in counter. The 'Declarations of Parent/Legal Guardian’ must only be signed by the child's Parent or Legal Guardian (as approved by a Court).

On domestic Business Class flights, Unaccompanied Minors will also be offered lounge access (if available at the departing airport) along with one guest who must be the nominated person escorting the child on departure.

Saying goodbye

When travelling domestically, the Unaccompanied Minor can be escorted to the departure gate. For international services, ground staff will escort the Unaccompanied Minor through security and to the departure gate for handover to cabin crew.

The person escorting the child on departure must remain at the airport until the flight has departed and is in the air.

In-flight

We always endeavour to seat Unaccompanied Minors together near the cabin crew work areas. Where possible, we will also aim to seat Unaccompanied Minors next to a vacant seat, however this will be determined by operational factors on the day of travel.

A range of food and drink choices are available on domestic services depending on fare type, cabin class and route booked - find out more about our on-board menu. On all flights food and drinks can be purchased from the retail menu, or alternatively, you are very welcome to pack a favourite snack and drink. For international travel, beverages cannot be carried by Unaccompanied Minors through Customs in line with the Liquids, Aerosols and Gels restrictions however can be purchased within the terminal after clearing Customs.

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability.

The following rules apply to in-flight entertainment and Unaccompanied Minors:

  • In-flight entertainment may be offered to an Unaccompanied Minor – subject to availability and Parent/Legal Guardian permission.
  • It is the Parent/Legal Guardian’s responsibility to determine whether or not the viewing material available on the in-flight entertainment system is suitable for the Unaccompanied Minor, and to indicate on the Unaccompanied Minor (UMNR) form whether their child has permission to access in-flight entertainment;
  • The Parent/Legal Guardian must acknowledge that the Unaccompanied Minor may be given access to the in-flight entertainment and Wi-Fi on the flight/s including MA15+ content and agree that neither the Unaccompanied Minor nor anyone claiming through or on behalf of the Unaccompanied Minor will have any claim against the carrier or any of it’s officers, agents or employees in respect of the in-flight entertainment or internet content that is viewed (or not viewed) by the Unaccompanied Minor.

Flight status

You can keep track of the flight including departure and arrival information by subscribing to our free Flight Status service. Enter the flight details, go to Status Updates, then select Subscribe.

On arrival

After the flight has landed, ground crew will escort the Unaccompanied Minor to the arrivals area. For international flights, this includes the Unaccompanied Minor being assisted through Customs and Immigration.

The person meeting the child on arrival is required to present identification which must be identical to the name on the Unaccompanied Minor form. If photo identification is not available, then three other forms of identification must be provided (e.g. Medicare Card, credit card, debit card).

If the Unaccompanied Minor is not collected at the destination and we cannot contact the person meeting the child at arrival, the person who escorted the child at departure or the child’s Parent/Legal Guardian, we will make contact with the Police for the safety and welfare of the child.