Planning

Trans Tasman

information Trans Tasman definition

Go Fare

Changes and Cancellations*

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
Change Fee AUD 100 NZD 100
Cancel Fee AUD 100 NZD 100

Booking and Service fee before 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by PayPal, Credit or Debit Card** AUD 10 NZD 10

Card Payment Fee (Payment Surcharge) on or after 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by Credit Card## 1.3% per booking NZD 10
by Debit Card## 0.6% per booking NZD 10

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands

Guest Contact Centre Fee #

AUD 40 AUD 40^

Airport Service Fee +

AUD 40 AUD 40^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Trans Tasman definition

Go Plus Fare

Changes and Cancellations*

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
Change Fee AUD 100 NZD 100
Cancel Fee AUD 100 NZD 100

Booking and Service fee before 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by PayPal, Credit or Debit Card** AUD 10 NZD 10

Card Payment Fee (Payment Surcharge) on or after 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by Credit Card## 1.3% per booking NZD 10
by Debit Card## 0.6% per booking NZD 10

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands

Guest Contact Centre Fee #

AUD 40 AUD 40^

Airport Service Fee +

AUD 40 AUD 40^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Trans Tasman definition

Getaway Fare

Changes and Cancellations*

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
Change Fee AUD 100 NZD 100
Cancel Fee AUD 100 NZD 100

Booking and Service fee before 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by PayPal, Credit or Debit Card** AUD 10 NZD 10

Card Payment Fee (Payment Surcharge) on or after 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by Credit Card## 1.3% per booking NZD 10
by Debit Card## 0.6% per booking NZD 10

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands

Guest Contact Centre Fee #

AUD 40 AUD 40^

Airport Service Fee +

AUD 40 AUD 40^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Trans Tasman definition

Freedom Fare

Online Changes and Cancellations*

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
Change fee
 
Any fare difference
Cancel fee AUD 100 NZD 100

Booking and Service fee before 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by PayPal, Credit or Debit Card** AUD 10 NZD 10

Card Payment Fee (Payment Surcharge) on or after 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by Credit Card## 1.3% per booking NZD 10
by Debit Card## 0.6% per booking NZD 10

 

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands

Guest Contact Centre Fee #

AUD 40 AUD 40^

Airport Service Fee +

AUD 40 AUD 40^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable.  For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Trans Tasman definition

Business Saver Fare

Changes and Cancellations *

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
Change Fee AUD 120 NZD 120
Cancel Fee AUD 120 NZD 120

Booking and Service fee before 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by PayPal, Credit or Debit Card** AUD 10 NZD 10

 

Card Payment Fee (Payment Surcharge) on or after 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by Credit Card## 1.3% per booking NZD 10
by Debit Card## 0.6% per booking NZD 10

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Trans Tasman definition

Premium Fare

Changes and Cancellations *

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
Change Fee Any fare difference
Cancel Fee No fee

Booking and Service fee before 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by PayPal, Credit or Debit Card** AUD 10 NZD 10

Card Payment Fee (Payment Surcharge) on or after 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by Credit Card## 1.3% per booking NZD 10
by Debit Card## 0.6% per booking NZD 10

 

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable.  For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Business Saver Fare

Changes and Cancellations *

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
Change Fee AUD 100 NZD 100 FJD 180 WST 230 TOP 190 PGK 260 SBD 730 USD 100 THB 3080 VUV 9500
Cancel Fee AUD 120 NZD 120 FJD 216 WST 276 TOP 228 PGK 312 SBD 876 USD 120 THB 3696 VUV 11400

Booking and Service fee 

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
by Credit and Debit Card** AUD 10 NZD 10 FJD 10 WST 25 TOP 18 PGK 22 SBD 73 USD 10 THB 330 VUV 950

 

Other Fees

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card or debit card bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card and debit card attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Business  Fare

Changes and Cancellations *

   
Change Fee  No fee
Cancel Fee  No fee

Booking and Service fee 

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Thailand Vanuatu
by Credit and Debit Card** AUD 10 NZD 10 FJD 10 WST 25 TOP 18 PGK 22 SBD 73 USD 10 THB 330 VUV 950

 

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card or debit card bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fees are applicable when a guest makes a booking at the airport. This does not include changes or cancellations.
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card or debit card attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.