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KIA ORA! IT LOOKS LIKE YOU'RE IN NEW ZEALAND

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Planning

International Short Haul

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* AUD 150 NZD 150  FJD 155  PGK 150  SBD 500  IDR 1,100,000  WST 190 TOP 180  VUV 8100
Cancel Fee Not applicable
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.024% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18 VUV 950
For bookings made by Debit Card 0.410% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person.

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* 30 days prior to scheduled departure:
No fee + fare difference
Within 30 days prior to scheduled departure:
AUD 100 + fare difference NZD 100 + fare difference  FJD 125 + fare difference  PGK 200 + fare difference  SBD 400 + fare difference  IDR 700,000 + fare difference  WST 150 + fare difference TOP 140 + fare difference VUV 6000 + fare difference
Cancel Fee*   Prior to scheduled departure:
Credit to Travel Bank: AUD 100 fee NZD 100 fee FJD 125 fee PGK 200 fee SBD 400 fee IDR 700,000 fee WST 150 fee TOP 140 fee VUV 6000 fee
Refund to Original Form of Payment: AUD 200 fee NZD 200 fee FJD 230 fee PGK 300 fee SBD 850  fee IDR 1,400,000  WST 300 fee TOP 300 fee VUV 12500 fee
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.024% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.410% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancel fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person.  

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* No fee +  fare difference
Cancel Fee* No fee
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.024% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.410% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancel fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person. 

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* 30 days prior to scheduled departure:
No fee + fare difference
Within 30 days prior to scheduled departure:
AUD 200 + fare difference NZD 200 + fare difference  FJD 185 + fare difference  PGK 300 + fare difference  SBD 650 + fare difference  IDR 1,400,000 + fare difference  WST 230 + fare difference TOP 200 + fare difference VUV 9520 + fare difference
Cancel Fee*   Prior to scheduled departure:
Credit to Travel Bank: AUD 200 fee NZD 200 fee FJD 185 fee PGK 300 fee SBD 650 fee IDR 1,400,000 fee WST 230 fee TOP 200 fee VUV 9520 fee
Refund to Original Form of Payment: AUD 400 fee NZD 400 fee FJD 400 fee PGK 500  SBD 850 fee IDR 3,000,000  WST 400 fee TOP 400 fee VUV 16000 fee
Name Change Fee Not applicable
Guest Contact Centre Fee No fee
Airport Service Fee No fee
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.024% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.410% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancel fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person.  

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee No fee +  fare difference
Cancel Fee No fee
Name Change Fee Not applicable
Guest Contact Centre Fee No fee
Airport Service Fee No fee
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.024% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.410% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person.